Advertisement
Important information
You should try to keep both the wristband and the clip together at all times. The wristband
should never be more than 20 meters away from the clip when indoors, or 40 meters when
outdoors.
Your emergency calls will be directed to our 24/7 monitoring team who will endeavour to get
you the help that you need. When you alert us, we'll speak to you via the two-way loudspeaker
in the Buddi clip.
Our monitoring team are based in the UK and can be contacted 24 hours a day, 365 days a year
by activating your Buddi wristband or clip. If it's not an emergency and you just want to discuss
your account with us, our customer service team are available on the phone, from 9am to 5pm
Mon-Thurs and from 9am to 4.30pm on Fridays - except bank holidays, by calling
0800 180 82 20*.
In some cases, we may direct you to call the Buddi customer service team directly. Their
telephone number is 0800 978 88 00*.
*Your landline or mobile operator may charge you for calls to 0800 numbers.
Advertisement
