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Momentum Polycom VVX 400 Training

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Polycom VVX 400 Training

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Summary of Contents for Momentum Polycom VVX 400

  • Page 1 Polycom VVX 400 Training...

  • Page 3: Home View

    Home View You can always return to the Homescreen by pressing the Home button on your phone. You can use the arrows to scroll and select your desired icon.
  • Page 4 Directories – Missed, Placed, Received & Speed Dial Calls To see your missed, placed or Selecting the Directories icon received calls, select Recent from you home screen will allow Calls from the Directories Menu. you to view your: • Contact Directory •...
  • Page 5 Directories (Cont.) Select the desired list type Press the Type soft key You can use the directory to quickly view your missed, received, and placed calls list. You can dial a number directly from this list by highlighting the number and selecting dial.

  • Page 6: Placing A Call

    Placing A Call The VVX 400 features predictive dialing 3 Ways to place a call: • Pick-up handset • Speaker phone key • Headset key...

  • Page 7: Answering A Call

    Answering A Call 3 Ways to place a call: • If you do not answer the call in ten seconds, the phone • Pick-up handset will display the Calls View. • Speaker phone key • Headset key...

  • Page 8: Call Hold And Resume

    Call Hold And Resume To Hold a call: • Press the Hold soft key or press the Hold Feature Key To Resume a call on Hold: • Press the Resume soft key or the Hold Feature Key...

  • Page 9: Handling Multiple Calls

    Handling Multiple Calls You can choose to answer the new call, reject, or forward. Once you answer the new call, your active call with automatically be placed on hold. While on a live call, when a Incoming Call second call comes in you will Current Call on Hold hear a ‘beep’...
  • Page 10 Handling Multiple Calls (Cont.) • To navigate between calls, use up and down arrows • Using arrows will highlight individual calls • Soft keys will change depending on which call is highlighted • Active call always on the top of the screen •...

  • Page 11: Transferring Calls

    Transferring Calls Blind vs. Consulted Transfer Blind Transfer: Consulted Transfer: • Type of transfer in which the • Type of transfer in which the recipient recipient party is not consulted is consulted/announced before before transferring the call to transferring the call to him/her. him/her.

  • Page 12: Consulted Transfer

    Consulted Transfer During a call: • Press the Transfer soft key • Dial Ext. / Phone # and press Send • Announce call once caller picks up In short: Transfer, Dial number, Transfer • Pressing Cancel soft key will cancel transfer and return you to the caller...

  • Page 13: Blind Transfer

    Blind Transfer During a call: • Press the Transfer soft key • Press the Blind soft key • Dial Ext. / Phone Number • Press Send soft key In short: Transfer, Blind, Dial number, Send • Pressing Cancel Soft Key will return you to the caller...

  • Page 14: Transfer To Voicemail

    Transfer To Voicemail During a call: • Press More soft key • Press Xfer 2 VM soft key • Dial Extension # • Press Enter soft key In short: More, Xfer 2 VM, dial Ext, Enter...
  • Page 15 Call Park • Parks call at extension for When on call: extended period of time • Press More twice • Can be picked up from any • Press CallPrk extension if they know where • Enter Extension it’s parked • Press Enter soft key...
  • Page 16 Park Retrieve On an Idle Phone: If call is parked at extension you’re picking up call from, • Press More and then ParkRtv only # is needed • Enter Extension – Press Enter soft key...

  • Page 17: Conference Calling

    Conference Calling During call to first party: • Press More soft key • Press Conf soft key (1 Call is placed on hold) • Dial the number of the second party and hit the Send soft key...
  • Page 18 Conference Calling (Cont.) • Once second party answers call, press the Confrnc soft key to join all parties In short: Confrnc, Dial number, Confrnc Caller ID will read: ‘Active Conference’ (confuri@altvoip.com if you have OCS)

  • Page 19: Enable Call Forwarding

    Enable Call Forwarding Calls may be forwarded to another extension, phone number, cell, or home phone • From idle screen, press Forward soft key • Select the forwarding type you want to enable: • Always – Fwd all incoming calls to mobile/assistant/ext •...
  • Page 20 Enable Call Forwarding (Cont.)
  • Page 21 Voicemail • Press Messages Feature Key • The default first use password is “123456” • Enter New Password • (Must be: 4-8 digits) • Re-enter New Password • Record your name...

  • Page 22: Personal Greetings

    Personal Greetings You can set three different personal greetings on your phone. 1. Tap Messages. 2. Enter your password 3. Press “1” to check your messages. Once you have checked your messages: a. Press “2” to change your busy greeting b.
  • Page 23 Access VM From Other Phone • Dial own phone number or extension • Voicemail message plays • Press * • Enter your password • Messages available...

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