Frequently Asked Questions - Hamilton Beach Health Smart Sharps Bin Use & Care Manual

FREQUENTLY ASKED QUESTIONS

Is the Smart Sharps Bin safe to be plugged in all the time?
Yes, it is safe and consumes minimal power. The Smart Sharps Bin must
remain plugged in at all times to experience the full benefits of the system.
Can other sharps be disposed of in the Smart Sharps Bin?
The Smart Sharps Bin is designed to manage one primary injectable
medication. It is our strong recommendation to utilize this system to dispose
of sharps waste for only one medication to ensure that your On-Time Score,
reminders and injection history logs are accurate.
IMPORTANT: If you dispose of other sharps in the Smart Sharps Bin, contact
Customer Care Team to update your Smart Sharps Bin injection history log.
What should I do if I need to move my Smart Sharps Bin?
First, ensure that the new location has good network strength. Then simply
unplug and relocate your Smart Sharps Bin. Once it is plugged back in,
the Smart Sharps Bin will automatically reconnect to the network and your
information will be available.
What if I have a question about my treatment?
Please consult with your medical professional.
What if the Bin Full screen is still appearing after I replace the
inner sharps bin?
Please either update the bin capacity in the companion app or notify the
Customer Care Team and they will assist you.
Contact the Customer Care Team with any additional questions.
We are available 24/7 to assist you.
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