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Q: My floppy drive (FDD) is unable to read my diskette?
A: First, eject the disk, and then reinsert it before trying to read it again. If
you are still unable to read the diskette, check that it is a disk drive
problem by inserting and attempting to read other diskettes. You might
have a defective diskette, or your diskette might need formatting.
If you believe that there is a problem with the drive, take your computer
in for servicing.
Q: My system freezes. How can I restore normal operation?
A: Sometimes Windows experiences problems that cause the operating
system to "hang". Usually these problems arise from conflicts with the
application software you are running. Press the Alt-Ctrl-Del keys
simultaneously for on-screen instructions. If Windows is unable to resolve
the problem, you should press Alt-Ctrl-Del again to reboot. In extreme
cases where the keyboard fails to respond, you might need to press and
hold the power button to perform a "hard" reboot.
If an application continually causes problems, see its online help file for
advice. You might need to uninstall and then reinstall the software using
the program's Uninstall utility or, if it does not have one, by using the
Windows Add/Remove Programs facility. See the Windows online help
file for more information.
Q: Windows continually "hangs" or "crashes". How can I use my
computer normally again?
A: If your operating system has become corrupted you might need to return
your computer to a previous "clean" configuration. See the Windows
online help for advice on returning your system settings to a previous
configuration.
In extreme cases, you might want to return your computer to the factory
default settings. The included recovery CD allows you to restore the
software to the state it was in when you first purchased your Aspire
computer system. However, all your additional programs, data and
settings will be lost when you use the recovery CD.
To restore the factory defaults, follow the instructions on the recovery
CD. Back up your data on another drive before you begin this procedure.
Q: I've tried the suggestions provided in this user guide, but I am
still unable to get my Aspire computer system to work normally.
What can I do now?
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