Samsung WF-F125AV Service Manual page 57

14-5. Q & A
No. Type Part
DRUM Being opened & closed bad/Being
1 appearance part
WASHER attached & detached bad
DRUM
2 appearance part Label(sticker) being detached
WASHER
DRUM
3 appearance part Accessories being not included
WASHER
DRUM
4 appearance part Color coming off/rust
WASHER
DRUM Display part being not lit up/not being
5 display part
WASHER cleared
DRUM
6 display part Character being broken on display
WASHER
DRUM
7 display part Display not being cleared
WASHER
DRUM
8 display part Display malfunction
WASHER
DRUM
9 door related Door sensor not being detected
WASHER
DRUM A noise being occurred intermittently
10 a noise
WASHER during washing
DRUM A noise being occurred intermittently
11 a noise
WASHER during dehydrating
DRUM
12 a noise A noise to touch other parts
WASHER
DRUM
13 a noise A noise of Motor
WASHER
DRUM A noise being occurred during water
14 a noise
WASHER supply
DRUM Water leakage being occurred at water
15 a noise
WASHER supply connection
DRUM water leakage Water being overfl owed from detergent
16
WASHER related box(front loading washing machine)
DRUM water leakage
17 Water bein leaked to fl oor
WASHER related
Solut ion
Situation
method
AS rerecomm
ended
...for the specifi cation or label of product
lead the customer to attach diretly or
consulting send the engineer to do so. For other
advertisement or PR label it may not be
attached.
..Check whether the componets are same
AS rerecomm
as those in the manual. If not contact to
ended
SVC.
AS rerecomm
ended
AS rerecomm
ended
AS rerecomm
ended
AS rerecomm
ended
AS rerecomm
ended
Others
General
consulting
..Make a comment for the customer to
General
prepare the memorandum since he can not
consulting
be famaliar with the contents completely.
..Make a comment for the customer to
General
prepare the memorandum since he can not
consulting
be famaliar with the contents completely.
AS rerecomm Noise during water darainage -roaring
ended sound
General
consulting
consulting
General
consulting
General
consulting
Before consu lting
In case of a cover not being opened or closed
It may be occurred when the machine is installed
in the humid place which causes the rust or
discoloring.
It is a symptom occurred when it is installed in
the humid place or the water is entered its nside.
Please check whether a washer is installed and
used with removing the safety device positioned
at its rear.
Did you remove the washer safety device? It
may be occurred when the laundry is leaned
to one direction or the machine is not aligned
horizontally or the foreign material is entered.
It may be occurred when the laundry is leaned
to one direction or the machine is not aligned
horizontally or the foreign material is entered.
The foreign material may be inserted inside the
water supply hose or the pressure of water may
be too high or too weak.
Lead to reassembe when water supply hose is
departed.
It may be used with so much detergent or left
alone for a long time without use.
It is a symtom occurred when the hose of bottom
not outside is departed or torn off.
cause
Door is not opened during washing. For models applied
with the boiling or drying the door will not open until the interior
temperature decreases to a certain safe level. In other cases you are
recommended our engineer's inspection.
Is it the label for advertisement? Is it the label for standards or
attentions?
If it is for advertisement it does not matter for the function or
the use even though it is not attached since it is not related to the
function and use.
Sir we really apologize to you for the inconvenience that we made
from our product which was bought by you on the basis of your trust
in us. We will try our best to clear your inconvenience (by mail).
Being rust or being discolored during the use is normal and natural
according to the times and its use.(except the case occurred at the
innitial purchase). The replacement of case will be charged and in
order to prevent the corrosion change the location
Dry the front operation part a little with the drier and you are
recommended our engineer's inspection if it does not work even after
doing so.
In this case you are recommended our engineer's inspection.
In this case you are recommended our engineer's inspection.
In this case you are recommended our engineer's inspection.
In this case you are recommended our engineer's inspection.
You are recommended our engineer's inspection if the safety
device is removed and there is no foreign material such a coin or pin
inside.
Please check whether the machine-installed place is not leaned
to one direction and then level it and then check whetehr there is
no foreign material inside such a the coin or pin. If the noise occurs
without any problem in the machine a check is requir
Check whether the machine-installed place is not leaned to one
direction and then align it horizontally and then check whetehr there
is no foreign material inside such as the coin or pin. If the noise
occurs without any problem in the machine.
You are rerecommended our engineer's inspection because there
may be a problem on the components.
In case that there is a noise during water supply open or close
the tap little by little to adjust the water pressure to the proper level.
If a noise occurs continuously disconnect the water supply hose
connected to the machine and check whether there
Disconnect the water supply hose and reassemble.
If the detergent input is impossible insert a proper amount of
detergent inot the detergent box and if it is clogged take out the box
forward and clean it.
Check the machine for the water drainage route under the
machine. If the water drains through the other side not the drainage
side check by the engineers.
Management
14-5