Troubleshooting For Common Problems - Sony VGN-AW41JF/H Troubleshooting Manual

Troubleshooting for common problems

My computer does not start
❑ Make sure your computer is securely plugged into a power source and turned on
and the power indicator light is lit.
❑ Make sure the battery pack* is installed properly and charged.
❑ Disconnect all connected USB devices (if any), and then restart your computer.
❑ Remove any extra memory modules you may have installed since purchase, and
then restart your computer.
❑ If your computer is plugged into a power strip or an uninterruptible power supply
(UPS), make sure the power strip or UPS is plugged into a power source and
turned on.
❑ If you are using an external display, make sure it is plugged into a power source
and turned on. Make sure the brightness and contrast controls are adjusted
correctly. See the manual that came with your display for more information.
❑ Unplug the power cord or the AC adapter, and remove the battery pack*. Wait three
to five minutes. Reinstall the battery pack, plug the power cord or the AC adapter,
and then press the power button or slide the power switch to turn on your computer.
❑ Condensation may cause your computer to malfunction. If this occurs, do not use
the computer for at least one hour.
❑ Check that you are using the supplied Sony power cord or AC adapter. For your
safety, use only the genuine Sony rechargeable battery pack* and power cord or
AC adapter, which are supplied by Sony for your VAIO computer.
* Applicable to notebook computers only.
The green power indicator light turns on but my screen
remains blank
❑ Press the Alt+F4 keys several times to close the application window. An application
error may have occurred.
❑ Press the Ctrl+Alt+Delete keys and click the arrow
button and Restart.
❑ Press and hold the power button or slide and hold the power switch for more than
four seconds to shut down your computer. Unplug the power cord or the AC
adapter, and leave the computer for about five minutes. Then, plug the power cord
or the AC adapter, and turn on the computer again.
Turning off your computer with the Ctrl+Alt+Delete keys or the power button/switch may
cause loss of unsaved data.
next to the Shut down
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