Specifications - Human Touch Perfect Chair PC-420 Use & Care Manual

having trouble?
Having trouble with your Jade Heat or
adjustable lumbar system?
Before calling customer service, perform these easy troubleshooting steps:
My control panel is not working at all (no LEDs light):
1. Make sure the transformer is plugged securely into the power hub on the underside of the chair.
2. Make sure the power hub is plugged securely into a wall outlet.
3. Make sure the wall outlet is working, by plugging a known working appliance into it.
4. Detach the top of the body pad and fold it forward, open the black connector box cover, confirm there are
no damaged wires, and then unplug/replug the red cable connector.
My Jade Heat system is working but my adjustable lumbar system is not working:
1. Make sure the battery compartment ON/OFF switch is set to ON.
2. Detach the top of the body pad and fold it forward, open the black connector box cover, confirm there are
no damaged wires, and then unplug/replug the black cable connector.
3. Replace the batteries.
My Jade Heat system has no heat (but the LEDs light on the control panel and the adjustable
lumbar system is working):
1. Detach the top of the body pad and fold it forward, open the black connector box cover, confirm there are
no damaged wires, and then unplug/replug the yellow cable connector.
Questions about the pads?
Before calling customer service, consider the following:
• Small scratches, slight color changes, and minor stretching are a normal part of leather wear over time.
• Perfect Chair pads are "soft cushion" upholstery, therefore some wrinkles are an intended part of their
appearance.
• As with any soft upholstery, sitting habits may cause sharp folds to occur over time. These can generally be
smoothed out if caught early, or remove and reinstall the pad for maximum improvement.
• It is normal for upholstery foam, whether standard foam or memory foam, to settle and compress to
some degree over time, somewhat altering its appearance.
• If the pads are crooked, sagging, making noise, or uncomfortable, remove and reinstall the pad set
carefully following the instructions in this manual.
Contact our Customer Experience team at 800-355-2762,
Monday – Thursday 7 AM to 4:30 PM PST, Friday 7 AM to 3:30 PM
or csadmin@humantouch.com
humantouch.com
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Specifications*

Heater Operating Voltage:
Chair size (reclined):
Product weight:
Required recline clearance: 9"
Maximum load weight:
*Specifications are subject to change without prior notice.
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125 VAC 60HZ. 20 Watts
62" L x 31" W x 30" H
71 Lbs.
400 Lbs.