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Getting help
If you use external speakers, check that the speakers are properly connected and the volume is turned
up. If the speakers have a mute button, make sure it is off. If batteries power the speakers, check that
the batteries are inserted properly and that they are charged.
If you have connected an audio cable to the headphone connector, disconnect the cable.
My microphone does not work
If you are using an external microphone, check that the microphone is plugged into the microphone
connector.
About the modem
My internal modem does not work
Check that the phone line is plugged into your computer.
Check that the phone line is working. You can check the line by plugging in an ordinary phone and
listening for a dial tone.
Check that the phone number the program is dialing is correct.
In the Phone and Modem Options dialog box (Control Panel / Phone and Modem Options), check
that your modem is listed on the Modems tab, and that the location information is correct on the
Dialing Rules tab.
My modem cannot establish a connection
The modem dialing mode may be incompatible with your telephone line.
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