Sony PCG-GRX616MK User Manual page 100

Getting help
If you hear sound but cannot see a picture, your computer's video resolution may be set too high. Change
the resolution in the Windows
If you see a picture but cannot hear any sound, check all of the following:
Make sure the mute setting is off on your DVD player.
Check the master volume setting of the Volume Control. If you have connected speakers externally,
check the volume settings of your computer speakers and check the connections between your
speakers and the computer.
In the Device Manager, check that the correct drivers are installed properly.
To display the Device Manager, click Start, point to Settings and select Control Panel. Double-
click the System icon. On the Hardware tab, click the Device Manager button.
A dirty or damaged disc may cause the computer to 'hang' while it tries to read the disc. If necessary,
reboot the computer, remove the disc and then check that it is not dirty or damaged.
Check your PG (Parental Guidance) in the DVD software as this might be preventing you from playing
certain DVDs when it is activated.
On your computer, the default DVD region code is 2. Do not change this setting using the Region Code Change function in Windows
other software applications. System malfunctions originating from the user changing the DVD region code, are beyond the scope of your warranty
and will result in service charges for repair.
The reading speed of CD-RWs is slow
Generally, the reading speed of a CD-RW is slower than that of a CD-ROM or CD-R. The reading speed can
also vary depending on the type of format.
When I double-click an application icon a message such as 'You must insert the application CD into your
CD-ROM drive' appears and the software does not start.
Some titles require specific files that are located on the application CD. Insert the disc and try starting
the program again.
Make sure you place the disc in the tray with the label side facing up.
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Control Panel - Display to a lower resolution.
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