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Getting help
About peripherals
I cannot use DV devices. The message 'DV equipment seems to be disconnected or turned off' appears
Check that the DV device is turned on and that the cables are properly connected.
If you are using multiple i.LINK™ devices, the combination of the connected devices may cause unstable
operation. In this case, turn off the power of all connected devices and disconnect unused devices. Check
the connection and then turn on the power again.
Use manual import/export in DVgate Motion if problems occur with third party cameras.
You are strongly advised to use only Sony i.LINK™ cables, as using other brands may cause problems with
the i.LINK™ devices.
My PC Card is not working
Make sure the PC Card is compatible with your version of Windows
Use the Sony Notebook Setup utility to disable devices you are not currently using.
I cannot print
Check that all the cables of the printer are properly connected.
Check the cable to see if the pins/connectors are not bent or missing completely.
Check the manual supplied with your printer for troubleshooting solutions.
Try a printer self test (if available) to see if the printer itself is still working properly. For more
information, please consult the manual supplied with your printer.
Try reinstalling the printer. Some printers have a specific installation procedure. Please check the manual
supplied with your printer.
Check that your printer is correctly configured and that you have up-to-date drivers. If necessary, contact
your dealer.
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