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S T E P 5
If the battery tested "Good", ask questions to find the true cause of the customer's problem.
1.
What is the year/age of the vehicle?
a. Battery not charging in vehicle due to faulty alternator, loose belt, poor cables or connections.
(NOTE: recommend a charging systems check)
• In-Store check if proper equipment available
• If not available, recommend qualified installer
2.
What is the Make and Model of your vehicle?
a. Possible incorrect battery for the application.
3.
How is your vehicle used?
a. Was the vehicle idle for a long length of time?
4.
Have you installed any additional accessory items?
a. Possible electrical drain.
5.
Is the engine cranking slowly?
a. Faulty starting system.
6.
Has the battery gone dead in the past?
a. User left interior lights or headlights on.
7
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