Factory Reset The Smart Gateway; Connect The Video Device To The Smart Gateway Again; Re-Enroll The Video Device To The Customer Account - Alarm.Com ADC-SG130 Troubleshooting Manual

A camera appears connected but disconnected on the video page
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8. Factory reset the Smart Gateway. For more information about the factory reset process, see
ADC-SG130 to its default
a. Remember to remove the Smart Gateway from the customer account and re-enroll it after the factory reset.
b. Connect the video device to the Smart Gateway again. For more information about the preferred connection
process, see
Connect a video device to an ADC-SG130 using Wi-Fi Protected Setup
c. Re-enroll the video device to the customer account. For device-specific steps for this process, see the video
device's installation guide in
9. Re-test the video device on the Video page using the Customer Website or app.
https://answers.alarm.com/ADC/Partner/Installation_and_Troubleshooting/Video_Devices/Smart_Gateway_(ADC-SG130)/A_...
settings.
Video
Devices.
Factory reset the
(WPS).
Updated: Mon, 14 Jun 2021 20:52:04 GMT
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