Alarm.Com ADC-SG130 Troubleshooting Manual

A camera appears connected on the ADC-SG130 but disconnected on
the Video page
The video device is likely connected to the Smart Gateway locally but does not have Internet access, which is required
to see live video or upload clips.
To troubleshoot the camera's connection to the ADC-SG130:
Note: If the video device's status LED is anything other than solid green, see
more information about troubleshooting the video device.

1. Verify the customer's router has internet access.

a. If the
LED is flashing slowly or off, press and hold the reset pinhole button for 1–3 seconds to send a
communication test. The
LED should flash five times fast.
b. Wait 2 minutes for the
LED to become solid.
2. Verify that the Ethernet cable connecting the Smart Gateway to the router is plugged in fully.
a. If the Ethernet cable is securely connected and the
SG130_data.png
LED is off, try using a different Ethernet port on the router.
b. If the
SG130_data.png
LED is still off, try using a different Ethernet cable.
3. Disconnect power from the Smart Gateway and video device, then wait 2 minutes.
4. Power on the Smart Gateway and verify its LEDs indicate normal functionality. For more information about what
the Smart Gateway's LEDs mean, see
5. Power on the video device, and wait for it to boot up.
6. Re-test the video device on the Video page using the Customer Website or app.
7. If the video device still appears disconnected on the Video page, the router might need to be rebooted. For further
assistance with the router and network, refer to the router manual or the customer's Internet Service Provider.
https://answers.alarm.com/ADC/Partner/Installation_and_Troubleshooting/Video_Devices/Smart_Gateway_(ADC-SG130)/A_...
What do the LEDs on the ADC-SG130
Video Device Troubleshooting Guide
mean?.
Updated: Mon, 14 Jun 2021 20:52:04 GMT
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