Fortec Star iBASE IB836 Series Manual page 7

Warranty Policy
IBASE standard products:
•
24-month (2-year) warranty from the date of shipment. If the date of
shipment cannot be ascertained, the product serial numbers can be
used to determine the approximate shipping date.
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3
-party parts:
•
12-month (1-year) warranty from delivery for the 3
not manufactured by IBASE, such as CPU, CPU cooler, memory,
storage devices, power adapter, panel and touchscreen.
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PRODUCTS, HOWEVER, THAT FAIL DUE TO MISUSE, ACCIDENT,
IMPROPER INSTALLATION OR UNAUTHORIZED REPAIR SHALL BE
TREATED AS OUT OF WARRANTY AND CUSTOMERS SHALL BE
BILLED FOR REPAIR AND SHIPPING CHARGES.
Technical Support & Services
1. Visit the IBASE website at
information about the product.
2. If you need any further assistance from your distributor or sales
representative, prepare the following information of your product and
elaborate upon the problem.
Product model name
•
Product serial number
•
Detailed description of the problem
•
The error messages in text or in screenshots if there is any
•
The arrangement of the peripherals
•
Software in use (such as OS and application software, including the
•
version numbers)
3. If repair service is required, you can download the RMA form at
http://www.ibase.com.tw/english/Supports/RMAService/. Fill out the
form and contact your distributor or sales representative.
IB836 User's Manual
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www.ibase.com.tw to find the latest
-party parts that are
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