maktar Qubii Duo User Manual
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maktar Qubii Duo User Manual

The automatic backup device
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The Automatic Backup Device
User Manual
iOS Version 1.9.1(3378)
Android Version 1.3.11(21102202)

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Summary of Contents for maktar Qubii Duo

  • Page 1 The Automatic Backup Device User Manual iOS Version 1.9.1(3378) Android Version 1.3.11(21102202)

  • Page 2: Customer Support

    2. Select the icon in the top left corner that looks like a 3 dotted line. 3. Submit your email address for our representatives. 4. Please allow 3-5 business days for us to get back to you. Qubii Duo User Manual...

  • Page 3: Email: Support@Maktar.com

    Please allow 3-5 business days for us to get back to you. Visit the Online Help Center Check out our help center here for FAQs, solutions and support. Qubii Duo User Manual...

  • Page 4: Table Of Contents

    Contact Support via Qubii Pro App Email: Support@maktar.com Visit the Online Help Center Introduction to Qubii Duo What’s in the box! Setting up Qubii Duo (the product) Setting up the Qubii Pro App For iPhone & iPad users: For Android device users: Compatibility System...
  • Page 5 How to browse & restore contacts? 6. Begin back up What kind of content can Qubii Duo back up? How to choose what you want? How to backup photos from iCloud? ( For iPhone & iPad users) How to back up albums? ( For iPhone & iPad users) How do I back up photos from Facebook, Instagram or Flickr? 7.
  • Page 6 Formatting the microSD card How can I format microSD card via computer? Built-in SD Card Testing Tool Troubleshooting Compliance and Warranty Information Regulatory Compliance Environmental Compliance Limited-Warranty Information Extend Warranty Returns Exchanges Due to Damaged in Shipment Refunds Qubii Duo User Manual...

  • Page 7: Introduction To Qubii Duo

    Introduction to Qubii Duo Meet Qubii Duo, an automatic photo storage backup device. It back up your photos, videos and contacts from your smartphone or iPad. Also, you can choose to back up from any of the following platforms: Facebook, Instagram, Twitter, Flickr, iCloud Photo, Photos, Videos, and Contacts.
  • Page 8 Qubii Duo USB-A There are two USB types for Qubii Duo; the USB-C, and USB- A. Qubii Duo devices come in a variety of colors. MicroSD Cards are sold separately. We strongly recommend purchasing a microSD Card from a trusted seller for an optimal experience.

  • Page 9: Setting Up Qubii Duo (The Product)

    If the microSD card's capacity is lower than your device, it's also ok! Qubii Duo can still support it. When the card is full, Qubii Duo will display a pop-up message telling you to switch the microSD card.

  • Page 10: Setting Up The Qubii Pro App

    1. Download the Qubii Pro App from Apple App Store. Qubii Duo & Qubii Pro both use the Qubii Pro App. The app will detect which device you have and set specific features. 2. Insert the charging connector to your device and launch the Qubii Pro App.

  • Page 11: For Android Device Users

    For Android device users: 1. Download Qubii Pro App from Google Play Store. Qubii Duo & Qubii both use the Qubii Pro App. The app will detect which device you have and set specific features. 2. Insert the charging connector to your device and launch the Qubii Pro App.
  • Page 12 For Samsung, Google Pixel Phone, ASUS, Redmi or Sony:: 1. Select “Always open Qubii Pro when Android aka is connected”. 2. Tap “OK”. Qubii Duo User Manual...
  • Page 13 For OPPO: 1. Select “Use by default for this USB accessory.” 2. Tap ”OK”. Qubii Duo User Manual...
  • Page 14 1. Select “Use by default for this USB accessory.” 2. Tap “OK”. Qubii Duo User Manual...
  • Page 15 OPPO phones will display this message every time when you connect your phone with Qubii Duo. Please tap the “Cancel” button. If you select the wrong option, it’s fine. Qubii Duo will still work properly. Qubii Duo User Manual...
  • Page 16 Note: When your Android phone is locked, Qubii Duo will back up in the background automatically. When your smartphone is not locked, Qubii Pro App will turn on automatically when you connect your phone with Qubii Duo. You will then see a pop up message asking you if you would like to backup now.

  • Page 17: Compatibility System

    2, iPad mini 3, iPad Air, iPad mini 2, iPad mini, iPad (4th generation), and above. Android Models The Android 6.0 or above required. When you're done with the setup, check out the rest of this guide to learn more about Qubii Duo and the Qubii Pro App. Qubii Duo User Manual...

  • Page 18: Perks And Advantages

    The folder’s name will be the same as your device. Desktop and laptop compatibility Qubii Duo works as a USB device when you plug it into a desktop or laptop computer. Insert Qubii Duo into the USB port to view, edit, and transfer files.

  • Page 19: Register For A 10-Year Extended Warranty

    Register for a 10-year extended warranty All Maktar brand products come with a 2-Year Limited Warranty. Qubii Duo is qualified to be registered for a 10- Year Extended Warranty. The 10-Year Extended Warranty is available after product registration. To register, please go to your Qubii Pro App, go to “Settings” then select “Extended Warranty”...

  • Page 20: Basics

    If you have Qubii Duo USB-C, please use USB-C charger. If you have Qubii Duo USB-A, please use USB-A charger. Indication light signal Qubii Duo has an indication light signal right above the USB port. Qubii Duo User Manual...

  • Page 21: Memory | Microsd Card

    Qubii Duo can still support it. 2. Reusable: When the card is full, Qubii Duo will display a pop-up message telling you that its full. You can either switch the card or empty it.

  • Page 22: For Emptying

    Note: If you reset the backup records or delete the app, Qubii Duo will back up from the beginning. But if your microSD card has the backed up items from your device, Qubii Duo will not back up again.

  • Page 23: Navigating The Qubii Pro App

    Navigating the Qubii Pro App Introduction (not connected to Qubii Duo) Launching the Qubii Pro App without your device being connected to Qubii Duo will display the following: • Please select “Help” for connection issues. • Select the “3 dotted line conversation icon” in top-left corner to contact customer support •...

  • Page 24: Introduction (Connected To Qubii Duo)

    Introduction (connected to Qubii Duo) There will be a transition screen leading to Qubii Pro App’s Main Menu: Qubii Duo User Manual...

  • Page 25: Main Menu

    Main Menu Once Qubii Duo is connected, up and running, you will be able to access the following features on the Main Menu within the app. 1. Chat icon (Built-in customer support) 2. MicroSD Card Capacity 3. Settings 4. SD Lock feature 5.

  • Page 26: Chat Icon (Built-In Customer Support)

    You may also go here for help. 2. MicroSD card capacity This bar indicates the amount of storage used for storing your data. 3. Settings icon Manage various settings under this icon. For more information, see this page on the user manual. Qubii Duo User Manual...

  • Page 27: Sd Lock Feature

    4. SD Lock Feature Please be aware that that microSD card lock feature only works on the Qubii Duo device. Once this feature has been activated, the content on your microSD card is only accessible with a password through the app.  Hackers, malware or any one else will not be able to access your data.
  • Page 28 2. Once activated, the app will need to verify your email address. After your enter it and tap "send" the app will send out a verification email. Qubii Duo User Manual...
  • Page 29 Note: Please use your device (iPhone, iPad or Android device) to open the email. You should receive a verification email as shown in the image below. Please tap "Sign in to Maktar" in the email to verify your account. Qubii Duo...
  • Page 30 When you tap the link, you should receive the message shown below informing you that your microSD card has been locked. Qubii Duo User Manual...
  • Page 31 Note:⚠ Be sure to unlock your microSD card before plugging your Qubii Duo into your computer. If the microSD card is locked, your computer will not be able to read it. How do I turn off the microSD card lock feature? Please go to the main page of the app and tap the "SD Lock"...
  • Page 32 If you run into any problems or have questions about the SD Lock, please contact Customer Support for further assistance. For more information, see this article in the help center. Qubii Duo User Manual...

  • Page 33: Browse Photos

    1. Browse content by year, month and date. 2. Browse content by photo, video or list. 3. Tap this icon to select specific photos to restore, delete or share with other devices. Qubii Duo User Manual...
  • Page 34 When you click on a photo, you will see a screen like the one below: 1. Meta Data: Qubii Duo will keep all meta data of each photo. Meta data includes the location, device model, date, and name of the image.

  • Page 35: How To Browse & Restore Contacts

    How to browse & restore contacts? Follow these steps to restore contacts: 1. Access the Qubii Duo device with Qubii Pro APP. 2. On the Qubii Pro APP main page, select Browse Photos button. 3. This will load the photos & contacts folder from the Qubii Duo device.

  • Page 36: Begin Back Up

    “Begin Backup” button. Qubii Duo keeps your backup records in the Qubii Pro App. If you tap the “Begin Backup” button, Qubii Duo will scan to see if there are any new items needed to backup. Qubii Duo...
  • Page 37 Caution! If you want to unplug the cable while Qubii Duo is backing up, please tap the “STOP” button first to stop the backup before unplugging the cable. Qubii Duo User Manual...

  • Page 38: What Kind Of Content Can Qubii Duo Back Up? How To Choose What You Want

    What kind of content can Qubii Duo back up? How to choose what you want? Qubii Duo can backup contents from your iPhone, iPad and Android phone. For iPhone and iPad users: Qubii Duo can back up your photos, videos and contacts from your iPhone &...

  • Page 39: How To Backup Photos From Icloud? ( For Iphone & Ipad Users)

    Apple to download directly from iCloud. Therefore, Maktar is unable to download all your photos from iCloud and save them to Qubii Duo. All files for backing up to Qubii Duo must be stored into your iPhone or iPad first.

  • Page 40: How To Back Up Albums? ( For Iphone & Ipad Users)

    When you back up albums, it will appear that you have two of the same photo in your backup records. This is because Qubii Duo has backed up the photo from your camera roll and from the album you created.
  • Page 41 “Download using Wi-Fi only” if you do not have an unlimited data plan. Once these features are enabled, Qubii Duo will automatically back up photos from your social media accounts when you charge your phone. Qubii Duo User Manual...

  • Page 42: Restore

    7. Restore Select “Restore” to restore specific albums to your smartphone storage. Qubii Duo User Manual...

  • Page 43: How To Restore Specific Photos Instead Of Full Albums

    Note: When you tap specific albums, Qubii Duo will restore the entire albums back to your device. How to restore specific photos instead of full albums? If you want to restore specific photos, please follow these steps: • Return to the main menu >“browse photos”...

  • Page 44: Additional Qubii Pro App Features

    You can drag and drop photos from the Qubii Duo to other apps you are working from. For example, you can turn on Notes and Qubii Pro App. Next, simply drag photos from Qubii Pro App to Notes to edit or share with others. Qubii Duo User Manual...

  • Page 45: How To Save Documents, Like Words, Powerpoint, Keynote To Qubii Duo Through Apple Files App

    2. How to save documents, like Words, Powerpoint, Keynote to Qubii Duo through Apple Files App? Qubii Duo works as an external drive and allows you to save documents like Word, Powerpoint, and Excel to the microSD card directly through Apple Files App.
  • Page 46 Go back to any of the documents apps and tap the files you would like to save to Qubii Duo. Take “Pages” for example: 1. Tap the “3 dotted ” icon 2. Select “Share” 3. Choose “Qubii Pro” App. 4. Then the document will be saved to the microSD card inside Qubii Duo.
  • Page 47 • Tap “Imported Items”. Then, you will find the documents you saved into Qubii Duo. Note that Qubii Duo is unable to auto backup any documents. It only allows you to manually save documents to Qubii Duo device. For more information, see this article in help center.

  • Page 48: Settings Icon

    Extended warranty All Maktar-brand products comes with a 2-Year Limited Warranty. Qubii Duo is qualified to register for a 10-Year Extended Warranty after product registration. For product registration, please select the “Extended Warranty” tab and continue your product registration process.

  • Page 49: Technical Support

    App Lock in Settings. Managing browser preference settings This setting allows your Qubii photo album to remember your most recent browsing preferences history. By disabling this feature, your browsing preferences will be set to Qubii default browser settings. Qubii Duo User Manual...

  • Page 50: Back Up Items

    Note that when Qubii Duo backs up live photos they will save as one image and one video. When you restore them from Qubii Duo to a smartphone, it will turn to Live Photos. Qubii Duo User Manual...

  • Page 51: For Android Devices

    Contacts • Facebook content For Android users: Qubii Duo is designed to back up all photos and videos from your phone and the microSD card inserted into your phone’s slot. There are however a wide variety of Android phones in the market with different permission.

  • Page 52: Notifications

    If I want to back up all my content to a different microSD card, how can I set Qubii Duo to back up from the beginning? Originally, Qubii Pro App is designed to keep track of every...

  • Page 53: How To Remove Backed Up Items From Device Through Qubii Pro App? ( For Iphone & Ipad Users)

    2. Tap “ remove backed up items” This step will only remove the photos which have been backed up to Qubii Duo from your phone to trash albums. iPhone & iPad will keep photos in the trash albums for 30 days.

  • Page 54: Trusted Device

    Trusted device To view how many devices you have allowed Qubii Duo to trust, select ‘Trusted device.’ If you did not authorize Trust to certain Qubii Duo devices, you may remove all trusted devices via this setting. Backing up iCloud content If you would like to back up iCloud content, please enable this option on your Qubii Pro App first.

  • Page 55: How Can I Format Microsd Card Via Computer

    Mac: Plug Qubii into your Mac. Launch Disk Utility, located in Applications > Utilities. Locate the drive name"Qubii"from the left hand side of Disk Utility and click on it. Click on the“Erase”tab across the top. Done! Qubii Duo User Manual...

  • Page 56: Built-In Sd Card Testing Tool

    The quality of microSD card in the market is various. To ensure your precious memories can be safely stored in the Qubii Duo, we will first launch a MicroSD card test for inspection to make sure your card meets the quality assurance and up-to-date standard compliances.

  • Page 57: Troubleshooting

    Please see our Support page for solutions: here. If our Support page does not have the solution to your problem, please contact us via support@maktar.com or through Customer Support Chat Built in the APP. We will be more than happy to resolve your problem.

  • Page 58: Compliance And Warranty Information

    Compliance and Warranty Information Regulatory Compliance Environmental Compliance Limited-Warranty Information Maktar Inc. warrants all products must be free from material defects, and are made with workmanlike quality, and will conform, within normal commercial tolerances, to the applicable specifications. Qubii Duo User Manual...

  • Page 59: Extend Warranty

    Notice Requirement. Maktar Inc. will only be required to replace products under its REPLACEMENT PRODUCT CLAUSE if it receives written notice from the consumer of such defect or nonconformity within 90 days after delivery of the Products. Exclusions. This warranty does not extend to any product due to consumer’s abuse, neglect, or misuse according to...

  • Page 60: Returns

    Exchanges Due to Damaged in Shipment Please be sure to inspect your product once you receive it. If your Maktar product is damaged in transit, please email us at support@maktar.com right away. Include a description of the damages, and pictures/videos if possible. This information is extremely helpful to ensure that our products are packaged and shipped properly.

  • Page 61: Refunds

    If you are approved, then your refund will be processed and a credit will be applied to your credit card or original method of payment within 10-14 business days. Qubii Duo User Manual...

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