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12
Troubleshooting
EN
Problem
Low heat / Low flame
when valve turned to
high.
Excessive flare-ups/
uneven heat.
Burners burn with
yellow flame,
accompanied by the
smell of gas.
Flames lift away from
burner, accompanied
by the smell of gas, and
possibly difficulties in
lighting.
Burner will not light
with the igniter, but will
light with a match.
Humming regulator.
"Paint" appears to be
peeling inside lid or
hood.
Burner output on
"high" setting is
too low. (Rumbling
noise and fluttering
blue flame at burner
surface.)
www.napoleongrills.com
Possible Causes
Blockage of gas.
Improper preheating.
Cylinder freezing up.
Improper preheating.
Excessive grease and ash build up
in drip pan.
Possible spider web or other
debris, or improper air shutter
adjustment.
Improper air shutter adjustment.
Jet-fire outlet is dirty or clogged.
Normal occurrence on hot days.
Grease build-up on inside surfaces. This is not a defect. The lid and hood are stainless
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Solution
Check for spider webs in the burner or orifice.
Preheat grill with main burners on high for 5 to 10
minutes.
When cooking for long periods of time, or when the
cylinder is close to being empty, or low outside air
temperatures, 1 lb cylinders do not have enough
wetted surface area to allow liquid propane to turn
to vapour. Put on a fresh 1 lb cylinder or hook-up to
a 20 lb tank.
Preheat grill with both main burners on high for 5 to
10 minutes.
Clean drip pan regularly. Do not line pan with
aluminum foil. Refer to cleaning instructions.
Thoroughly clean burner by removing. See general
maintenance instructions. Open air shutter
slightly according to combustion air adjustment
instructions. (This must be done by a qualified gas
installer.)
Close air shutter slightly according to combustion air
adjustment instructions. (This must be done by a
qualified gas installer.)
Clean jet-fire outlet with a soft bristle brush.
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect the
performance or safety of the gas grill. Humming
regulators will not be replaced.
steel, and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards
that flake off. Regular cleaning will prevent this. See
cleaning instructions.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
N415-0437 MAY 09.18
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