Calix BLM 1500 R13 Troubleshooting Manual
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Calix BLM 1500 R13 Troubleshooting Manual

Calix BLM 1500 R13 Troubleshooting Manual

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Calix BLM 1500 R13
Trouble Shooting Guide
November 2015
#220-00687, Rev 10

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  • Page 1 Calix BLM 1500 R13 Trouble Shooting Guide November 2015 #220-00687, Rev 10...

  • Page 3: Table Of Contents

    TAP208 ALL LEDs Lit ..................29 TAP209 FAULT LED Lit .................. 30 TAP210 MAINT LED Lit .................. 30 TAP214 LASER LED Lit ................. 32 Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 4 TNG501 Identifying Troubles .................. 86 Commonly Used Commands in Troubleshooting ..........87 Chapter 6: Trouble Escalation ..........89 Introduction to CSR ....................90 Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 5 Data Collection for CSR ..................95 Mandatory Enclosures for all CSRs ............... 96 Chapter 7: Glossary ............... 97 Chapter 8: Reference List ........... 101 Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 6 Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 7: About This Document

    The BLM 1500 Trouble Shooting Guide includes:  Trouble Analysis Procedure (TAP) for each problem  Step-by-step instructions  BLM 1500 basic knowledge for reference Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 8: Revision History

    Revision History Revision Summary of Changes Initial document release for BLM 1500 Release 13. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 9: Conventions

    DANGER! Danger indicates the presence of a hazard that will cause severe personal injury or death if not avoided Dangers alert you to the possibility of severe personal injury or death. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 10 Cautions alert you to the possibility of damage to the equipment, service interruption, or loss of data Note: Notes provide supplementary information to the text. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 11: Terminology

     Fabric and application printed circuit boards in the BLM 1500 are referred to as application packs in the software and in this documentation. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 12: Document Scope

    BLM 1500 network. When troubleshooting the BLM 1500 OLT, the other aforementioned guide may be used as reference to get a full view of failure(s). Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 13: Chapter 1: Getting Started With Troubleshooting

    Getting Started with Troubleshooting This chapter introduces the structure of BLM 1500 Troubleshooting Guide and provides navigation for each type of troubles. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 14: Roadmap Of Processing Troubles

    Figure Roadmap of Processing Troubles displays the structure of this guide as well as each troubleshooting chapter. It visualizes the typical procedure to resolve troubles. Roadmap of Processing Troubles Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 15: Locating Troubles

    Figure How to Locate Troubles provides navigation to troubleshoot a specific type of problem. How to Locate Troubles Note: Contact your next level support when troubleshooting lasts over 60 minutes. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 16: Recovery Requirements

    Recovery Requirements Calix First Line Local Support (FLS) or Second Line Local Support (SLS) and the customer will work to recover the system and return it to normal functioning in less than 60 minutes. Personnel involved In emergencies, Local Support, a Service Delivery Manager (SDM), Global Support, Front Office and Technical Staff, a Recovery Leader, and Second Line Support engineers might be involved.

  • Page 17: Chapter 2: Connection To Blm 1500

    Connection to BLM 1500 Before any troubleshooting started, enable communication with BLM 1500 to assess the damage, and to identify and fix troubles. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 18 Troubleshooting Craft Connection to BLM 1500  TAP301 On-site Craft Connection Failure (on page 19)  TAP302 Remote Craft Connection Failure (on page 20) Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 19: Tap301 On-Site Craft Connection Failure

    Did this correct the problem?  If yes, STOP. You have completed this procedure.  If no, contact your next level Support. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 20: Tap302 Remote Craft Connection Failure

     Flow control off Did this give you access?  If yes, go to Step 8.  If no, contact your next level Support. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 21 Did this give you access?  If yes, STOP. You have completed this procedure.  If no, contact your next level Support. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 22 Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 23: Chapter 3: Faults On Blm 1500

     Ethernet packs-G28 and E28 Refer to TNG401 Understanding BLM 1500 Packs (on page 82) for an overview of BLM 1500 indicators. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 24: Faults On Fab3 Packs

     TAP202 MAINT LED Lit or Flashing (on page 26)  TAP203 SYSTEM ALARM CRIT or MAJ LED Lit (on page 26) Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 25: Tap201 Fault Led Lit

     If yes, STOP. You have completed this procedure.  If no, go to Step 10. 10. To see all current alarms, enter: msg query send all Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 26: Tap202 Maint Led Lit Or Flashing

    5. Does the MAINT LED stop flashing and go out?  If yes, STOP. You have completed this procedure.  If no, contact your next level Support. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 27: Tap203 System Alarm Crit Or Maj Led Lit

    2. Log into the BLM 1500. Enter the CLI command: to see all msg query send all current alarms. Refer to the BLM 1500 GPON Alarms Reference Guide. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 28: Faults On Application Packs

     TAP214 LASER LED Lit (on page 32)  TAP211 LNK LED Out (on page 34)  TAP212 ALM LED Lit (on page 35) Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 29: Tap208 All Leds Lit

     If yes, STOP. You have completed this procedure.  If no, check the state of the LEDs and go to the appropriate TAP. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 30: Tap209 Fault Led Lit

    Does the MAINT LED go out?  If yes, STOP. You have completed this procedure.  If no, contact your next level Support. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 31 10. Does the MAINT LED go out?  If yes, STOP. You have completed this procedure.  If no, contact your next level Support. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 32: Tap214 Laser Led Lit

     If no, correct the ONT configuration information and return to step 1 of this TAP to diagnose any remaining alarm LED issues. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 33 Does removal and restoration of the ONT devices in the FLT state clear each fault and the Amber Alarm LED?  If yes, STOP. You have completed this procedure.  If no, go to Step 9. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 34 Did the Amber Alarm light clear and the LASER LED go steady Green?  If yes, STOP. You have completed this procedure.  If no, contact your next level Support. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 35: Tap211 Lnk Led Out

    Does the LNK LED light?  If yes, STOP. You have completed this procedure.  If no, contact your next level Support. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 36: Tap212 Alm Led Lit

    7. Replace the fiber cable. Does the ALM LED go out?  If yes, STOP. You have completed this procedure.  If no, contact your next level Support. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 37: Complementary Taps

     If the assigned pack is in the MEA (Mismatched Equipment Alarm) state , go to TAP263 Pack or Port in Mismatch State (MEA) (on page 40). Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 38 Note which tests have failed and go to TAP265 Pack Reset or Replacement (on page 42).  If no tests failed and the pack is still in the FLT state, contact your next level Support. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 39: Tap262 Suspected Port Failure

     If an assigned port is in the MEA state: go to TAP263 Pack or Port in Mismatch State (MEA) (on page 40). Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 40: Tap263 Pack Or Port In Mismatch State (Mea)

    (this takes a few minutes). Did this correct the problem?  If yes, STOP. You have completed this procedure.  If no, go to Step 4. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 41: Tap264 Pack Or Port In Maintenance State (Mt)

     If yes, STOP. You have completed this procedure.  If no, go to TAP265 Pack Reset or Replacement (on page 42). Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 42  If yes, STOP. You have completed this procedure.  If no, contact your next level Support, or go to TAP265 Pack Reset or Replacement (on page 42). Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 43: Tap265 Pack Reset Or Replacement

    It might require scheduling a Maintenance Window activity (typically from 2400 to 0500) at customer discretion. Command outputs help Calix engineers complete a Root Cause Analysis (RCA), to ensure appropriate long-term corrective action. 1. Before resetting or replacing any pack, capture the outputs of the following commands:...
  • Page 44  If yes, STOP. You have completed this procedure.  If no, go to Step 6. 3. Replace the application pack or contact your next level Support to continue troubleshooting. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 45: Chapter 4: Service Failures

    Refer to Connection to BLM 1500 (on page 17) if craft connection fails. Figure Troubleshooting Service Failures navigates you to a specific service failure at the Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 46  TAP505 Video Freezing (on page 58)  TAP506 Video Pixelating (on page 65)  TAP507 Loss of Video Service (on page 71) Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 47: Tap501 Voice Service Failure

     Bridge information should show correct GEM information. 7. Verify the IP host VLAN is the correct VLAN for voice application.  Enter: show ont ont-x-y-z vlan Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 48 There are 2 POTS ports per slot beginning with VF0-11-1, VF0-11-2, through VF0-16-1 and VF0-16-2 for the T550G and T312G. The T111G has only 2 POTS ports, VF0-2-1 and VF0-2-2. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 49 Confirm the IG and CRV information is correct for the ports under test. 19. If this does not solve the problem, contact Calix Support. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 50: Tap502 Slow Data Service

    Confirm there are no errors on the ports. Perform the command several show ont pm times to determine if the error counters are incrementing. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 51 11. Have the NOC verify there is no packet loss or link/interface flapping in the operator's network. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 52 15. Remove the mirror port on the G28 or E28 pack. Enter: config Enter: interface ap-x Enter: no mirror source both gsx-x-y Enter: no mirror target both gsx-x-y Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 53: Tap503 Intermittent Data Service

    6. Verify that all related ports are edited In Service (IS) so all alarms display. Enter: edit port olt-x-y is Enter: (GSX backplane port) edit port gsx-x-b1 is Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 54 Send ping packets from the PC to a network-side host. Capture this traffic on G28 or E28 mirror port and the PC port. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 55 15. Remove the mirror port on the G28 or E28 pack. Enter: config Enter: interface ap-x Enter: no mirror source both gsx-x-y Enter: no mirror target both gsx-x-y Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 56: Tap504 Loss Of Data Service

    5. Verify the traffic container (TCONT) grant is configured for the PON data service. Enter: show ont ont-x-y-z grant 6. Verify if the OLT port DHCP setting is correct. Enter: show port config olt-x-y Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 57 15. Remove the mirror port on the G28 or E28 pack. Enter: config Enter: interface ap-x Enter: no mirror source both gsx-x-y Enter: no mirror target both gsx-x-y Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 58: Tap505 Video Freezing

    6. Verify the IGMP configuration of the G28 or E28 ports. Enter: (Video GSX port) show port config gsx-x-y Confirm IGMP version settings. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 59 15. Verify the appropriate QoS queue profiles are used for GbE and GP4/GP8 packs. Enter: (GbE physical port) show port config gsx-x-y Enter: (GP4 or GP8 pack) show pack config ap-x Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 60  If the ONT is a T060G, T063G, T065G, or T067G  If the ONT is a T111G  If the ONT is a T312G  If the ONT is a T550G Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 61 If this resolves the issue, replace the original OLT pack. 11. If the issue is still unresolved, contact the next level support. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 62 If this resolves the issue, replace the original OLT pack. 11. If the issue is still unresolved, contact the next level support. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 63 If this resolves the issue, replace the original OLT pack. 11. If the issue is still unresolved, contact Calix Support. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 64 If this resolves the issue, replace the original OLT pack. 11. If the issue is still unresolved, contact Calix Support. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 65: Tap506 Video Pixelating

     Whether ONUs connected to other ports on the same OLT pack are experiencing errors  Whether ONUs connected to other OLT packs in the same BLM 1500 are experiencing errors Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 66  If the problem persists, move the PON to another OLT pack, if feasible. If this resolves the issue, replace the original OLT pack. If not, contact Calix Support. 8. If the issue is occurring on multiple ONUs that span multiple OLT packs in the same BLM 1500, continue.
  • Page 67 9. If that does not resolve the issue, move the ONT to another OLT port. If this is not feasible, proceed to the next step. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 68 If this resolves the issue, replace the original OLT pack. 10. If the issue is still unresolved, contact the next level support. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 69 If this resolves the issue, replace the original OLT pack. 10. If the issue is still unresolved, contact the next level support. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 70 If this resolves the issue, replace the original OLT pack. 13. If the issue is still unresolved, contact the next level support. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 71: Tap507 Loss Of Video Service

    <sdv profile> 7. Verify that the multicast VLAN and PCP settings and IGMP version settings on GP4/GP8 pack Enter: show pack config ap-x Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 72 60 minutes. Refer to Trouble Escalation (on page 89) for trouble escalation details. 14. If this does not solve the problem, contact Calix Support. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 73: Complementary Taps

    6. Verify the software version of BLM 1500 and associated ONT/ONU. Enter: show release Enter: show ont ont-x-y-z software Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 74 Note: Wait 5 minutes after rebooting a T550G for services to be restored. If this does not solve the problem, contact Calix Support. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 75: Tap582 Packets Lost On G28

    , it is due to heavy traffic. Go to Step 5. lookup dropped  If any logs under , it is a lookup failure. Go to Step 6. lookup dropped Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 76 , it is due to heavy traffic. Go to Step 5. lookup dropped  If any logs under , it is a lookup failure. Go to Step 6. lookup dropped Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 77  Dump five packets on both ingress and egress Enter: debug pack <pack_id> "pss pktdmp 5 5" 8. Retrieve pack console log: Enter: show pack log <pack_id> Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 78 Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 79: Chapter 5: Basic Knowledge For Troubleshooting Blm 1500

     TNG401 Understanding BLM 1500 Packs (on page 82)  TNG501 Identifying Troubles (on page 86) The information herein can be directed from associated TAPs. It is designed for reference. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 80: Overview Of Blm 1500 Network

     EntriViewer EMS  Devices at the customer premises  ONTs  ONUs Refer to BLM 1500 System Description for further information. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 81: Tng301 Craft Connection To Blm 1500

    Figure Craft Connection to BLM 1500 shows a direct connection to the faulty BLM 1500 through the serial console (RS-232 interface) on the primary fabric pack in slot X. Craft Connection to BLM 1500 Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 82: Tng401 Understanding Blm 1500 Packs

     GPON packs-GP4 and GP8  Ethernet packs-G28 and E28 Following graphics show BLM 1500 indicators: LEDs of GP4, G28 Application Pack and FAB3 Pack Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 83 The new version of GP8 and E28 application pack is introduced since R11A CP7. Both older and newer version of GP8 and E28 application pack are serviceable. Refer to BLM 1500 System Description for further information. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 84 Software versions of the fabric packs are not compatible with each other. (1) FAULT LED is briefly lit at beginning of reboot. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 85 No read or write activity is currently occurring. Green Ethernet activity. No current Ethernet activity. LINK Green Link is connected and enabled. Link does not exist. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 86: Tng501 Identifying Troubles

     Condition code  OID  Location Refer to BLM 1500 Alarm Reference Guide for an overview of alarm types and condition codes. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 87: Commonly Used Commands In Troubleshooting

    View system boot parameters show system boot View system synchronization settings show sync RTRV-SYS-SYNC and status View FFP assignments show ffp RTRV-FFP-OLT Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 88 SND-IP-PING <nnn.nnn.nnn.nnn> Display internal control message ip traceroute SND-IP-TRACERT protocol (ICMP) route <nnn.nnn.nnn.nnn> View in-band management interface show ip ifc RTRV-MGMT-VLAN configuration Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 89: Chapter 6: Trouble Escalation

    System and Solution Support. This chapter introduces what information of troubles should be collected, and how a trouble is escalated as a CSR. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 90: Introduction To Csr

    Information about the type of connection to be used could be Terminal Server, Remote Desktop, or other and must be available as soon as possible Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 91: Severity Emergency

     Severe impact on high-priority end users.  No possibility of provisioning equipment in all or considerable parts of a live network. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 92: Severity High

     Failure affects connection with other network equipment, system hangs, or crashes repeatedly.  Critical functionality (such as voice or 911 services) is not available. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 93: Severity Medium

     Error in any non-vital parameter when displayed in the EntriView Client or CLI.  Non-vital EntriView Client display errors.  Error or misleading information in BLM 1500 Calix customer documentation that is not causing fatal operation or maintenance error.

  • Page 94: Severity Low

     Consultation regarding specific functions or configurations.  BLM 1500 customer documentation fault or documentation difficult to interpret.  Minor faults in operation and maintenance functions. Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 95: Data Collection For Csr

    Data Collection for CSR This section lists the information to include in a CSR. Contact your Calix representative for more information about collecting data. Information in a CSR can be acquired through:  EntriView Client  CLI console  TL1 console Information in a CSR should cover: ...

  • Page 96: Mandatory Enclosures For All Csrs

     Description of the expected resolution after action was taken  Necessary log files  Connection information required for remote access to BLM 1500 network Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 97: Chapter 7: Glossary

    Access to Network Module Customer Service Request First Line Local Support Mismatch Equipment Attributes Maintenance State Network operations center Optical Distribution Network Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 98 Packet Transfer Mode Quality of Service Root Cause Analysis Remote Support Gateway Service Delivery Manager Small form factor pluggable transceiver Service Level Agreement Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 99 Signal to Noise Ratio Telephony Port Modules Unassigned state Video on Demand Working Level Agreements 10 Gbps small form factor pluggable transceiver Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.
  • Page 100 Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

  • Page 101: Chapter 8: Reference List

    [4] BLM 1500 TL1 Reference Guide: System Administration, Performance Monitoring, and Software Management Commands [5] BLM 1500 TL1 Reference Guide: Equipment and Service Provisioning Commands Proprietary Information: Not for use or disclosure except by written agreement with Calix. © Calix. All Rights Reserved.

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