Phonak RemoteMic User Manual
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Phonak RemoteMic User Manual

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Summary of Contents for Phonak RemoteMic

  • Page 1 Phonak RemoteMic User Guide...

  • Page 2: Table Of Contents

    4. Daily use of the RemoteMic Step 5. Preparing the ComPilot Step 6. Connecting the RemoteMic and ComPilot Step 7. Setting the volume of the RemoteMic Step 8. Wearing the RemoteMic correctly Step 9. RemoteMic pause and resume Step 10. Switching off the RemoteMic...
  • Page 3 5. Special use cases 5.1 RemoteMic and phone calls 5.2 RemoteMic and watching TV 5.3 RemoteMic streaming distance 5.4 Multiple RemoteMic devices 5.5 Using the securing cord 5.6 Deleting all Bluetooth pairings 6. Troubleshooting 7. Important information 7.1 Hazard warnings 7.2 Product safety information...
  • Page 4 Contents R For detailed information on the ComPilot such as features, status light explanations, other input sources, etc., please refer to the ComPilot user guide which is supplied with each ComPilot.

  • Page 5: Welcome

    1. Welcome The RemoteMic is a quality product developed by Phonak, one of the world‘s leading companies in the field of hearing technology. Please read the user instructions thoroughly in order to be able to benefit from all the possibilities your hearing aids can offer.

  • Page 6: Getting To Know Your Remotemic

    2. Getting to know your RemoteMic The system consists of three main elements: the RemoteMic, your Phonak hearing aids and a streaming device, such as Phonak ComPilot. The RemoteMic transmits the speaker’s voice wirelessly to your hearing aids via the Phonak streaming device.

  • Page 7: Device Description

    2.1 Device description e f g a Volume up or start pairing ( b Volume down ( c Power switch ( d Charging input (mini-USB) e Microphone opening f Status light g Securing cord eyelet h Retaining clip Accessories (content may vary depending on country) J Dual mini-USB splitter (1 in / 2 out) J Detachable securing cord J Protective bag...

  • Page 8: Compatibility Note

    RemoteMic is “0000” (four zeros). The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Phonak is under license. Other trademarks and trade names are those of their respective owners.

  • Page 9: Streaming Stability Note

    The best results can therefore be achieved when using the RemoteMic in the line of sight to the ComPilot. If the audio transmission is interrupted, reduce the distance, avoid obstacles or try to change the...

  • Page 10: Getting Started

    Step 1. Charging the RemoteMic Your RemoteMic has a built-in, non-removable, rechargeable battery. I When charging your RemoteMic for the first time, let it charge for at least three hours, even if the battery status light is not lit or turns green earlier.
  • Page 11 Both devices can be ComPilot charged at the same time. RemoteMic With TVLink The RemoteMic can be charged while the TVLink is being used. TVLink basestation RemoteMic I It is safe to leave the RemoteMic connected to the charger overnight.

  • Page 12: Step 2. Turning The Remotemic On

    If no streaming device such as ComPilot is detected for more than 30 minutes, the RemoteMic will power down to save on its battery even if the power switch is in the ON position. To return from sleep mode, switch the RemoteMic off and turn it on again.

  • Page 13: Step 3. Pairing The Remotemic With Compilot

    Before using the RemoteMic with a streaming device for the first time, the devices must first be paired with each other. I If you received the RemoteMic and the ComPilot in a set, they are paired already and you may move on now to Step 4.
  • Page 14 Put RemoteMic into pairing mode I If the RemoteMic has never been paired, it will automatically be in pairing mode for 30 minutes after turning on. This is indicated by a rapid blinking blue status light.
  • Page 15 Wait until both status lights turn solid blue. This can take up to 2 minutes but usually occurs within a few seconds. I The RemoteMic can be paired to a maximum of 4 streaming devices. A fifth pairing will replace the first paired device.

  • Page 16: Step 4. Understanding The Status Light

    3. Getting started Step 4. Understanding the status light The status light shows the following information: Information during operation audio power RemoteMic ComPilot audio status status Searching for paired Solid green device Streaming Solid blue Solid blue Pause mode Blink blue...
  • Page 17 Solid green charger attached Low battery warning Additional red short blinks RemoteMic in sleep Status light is not mode or off lit at all I Switch the RemoteMic off and on again to turn the device back on from sleep mode.
  • Page 18 3. Getting started If the red “low battery” blinks: J Battery level is <20% J Less than 1.5 hours are left for streaming J Consider charging the RemoteMic I The RemoteMic can also be charged whilst in operation.

  • Page 19: Daily Use Of The Remotemic

    4. Daily use of the RemoteMic Step 5. Preparing the ComPilot 1. Turn the ComPilot on. 2. Always wear the ComPilot around the neck. 3. Make sure both plugs are well connected in the neckloop sockets. R For a more detailed explanation of the ComPilot,...

  • Page 20: Step 6. Connecting The Remotemic And Compilot

    4. Daily use of the RemoteMic Step 6. Connecting the RemoteMic and ComPilot Each time the devices are turned on, they will connect to each other automatically. 1. Make sure the ComPilot and RemoteMic are within 2 meters (6 ft) range.
  • Page 21 I If the status light is rapidly blinking blue after turning on the RemoteMic or if the status light does not turn solid blue within two minutes, repeat the pairing in Step 3. Functional test Before using the system, perform a quick functional test by gently tapping on the microphone opening.

  • Page 22: Step 7. Setting The Volume Of The Remotemic

    RemoteMic volume to a comfortable volume level. If your hearing aids pick up too much ambient noise, carry out the following 2 steps to give the RemoteMic more focus: 3. Lower the volume of the hearing aids by pressing the ComPilot ) button.

  • Page 23: Step 8. Wearing The Remotemic Correctly

    I The RemoteMic volume setting will be stored even after switching off the RemoteMic. I Your hearing care professional can change the level of the hearing aid microphones whilst using the RemoteMic if you are not satisfied. Step 8. Wearing the RemoteMic correctly 1.
  • Page 24 J A distance of 50 cm (20’’) should not be exceeded. I The greater the ambient noise, the closer the RemoteMic should be positioned to the speaker’s mouth. I Do not use a neckloop lanyard during streaming. Scratching noise may worsen the listening...

  • Page 25: Step 9. Remotemic Pause And Resume

    J Your hearing aids will switch back to the most recent hearing aid program. J The hearing aid programs cannot be changed using the ComPilot Main button whilst streaming or when paused. To resume the RemoteMic streaming, press the ComPilot Main ( ) button again.

  • Page 26: Step 10. Switching Off The Remotemic

    I If the RemoteMic connection to a streaming device was lost for more than 30 minutes, the RemoteMic will go into sleep mode to save power. The status light will turn off and a RemoteMic re-start (turn off and on again) is required to resume transmission.

  • Page 27: Special Use Cases

    If ComPilot is paired and connected to your mobile phone, you can still receive phone calls, even when using RemoteMic. In case of an incoming call, ComPilot automatically stops transmitting the audio signal from your RemoteMic and sends the signal from your mobile phone to your hearing aids instead.

  • Page 28: Remotemic And Watching Tv

    ) button once you hear the ringtone through Main ( your hearing aids. Press the Main button again and the phone call will be ended. 5.2 RemoteMic and watching TV To ensure high quality audio in stereo sound from your TV, we recommend using the dedicated Phonak TVLink S basestation for watching TV.

  • Page 29: Remotemic Streaming Distance

    RemoteMic watching TV. 5.3 RemoteMic streaming distance The RemoteMic operates up to a range of 20 m (60 ft). Line of sight between your ComPilot and the RemoteMic is not required. Interference in the environment due to walls, the furniture or the human body may reduce the operating range.

  • Page 30: Multiple Remotemic Devices

    I If the streaming was interrupted for more than 30 minutes, it may be necessary to switch the RemoteMic off and on again. 5.4 Multiple RemoteMic devices It is not possible to stream audio from two RemoteMics to one ComPilot at the same time.

  • Page 31: Using The Securing Cord

    I If a cellular phone is already connected to ComPilot, only one RemoteMic can be supported. 5.5 Using the securing cord For transportation purposes, you can use the detachable securing cord as shown:...

  • Page 32: Deleting All Bluetooth Pairings

    5. Special use cases 5.6 Deleting all Bluetooth pairings If you encounter problems with one of the paired devices, or if a device stops connecting to your RemoteMic, you may consider deleting all pairings from the RemoteMic. 1. Turn the RemoteMic on while pushing the ( ) button.

  • Page 34: Troubleshooting

    The following is a summary of frequently asked questions about RemoteMic and the answers to them. Most probable cause Remedy I cannot hear the sound from the RemoteMic J One or all devices are J Make sure all devices switched off...
  • Page 35 Most probable cause Remedy I hear breakup during audio transfer J Do not exceed the maximum J The RemoteMic device is too distance and adjust the far away from ComPilot or device orientations shielded by an obstacle (e. g. human body)
  • Page 36 (20 cm, 8’’) J Use the RemoteMic button to increase the volume of the RemoteMic J The RemoteMic rubs against J Make sure the RemoteMic the wearer‘s clothing is clipped firmly. Clothing should not cover the...
  • Page 37 Most probable cause Remedy RemoteMic is no longer recognized by the ComPilot it was previously paired with J 2 minutes after no device has J Switch ComPilot off. Wait been found, ComPilot stops until the red power status seeking devices in order to...
  • Page 38 6. Troubleshooting Most probable cause Remedy I see a rapidly blinking blue status light on the RemoteMic J Complete the pairing as J RemoteMic has never been described in Step 3 paired and is always in pairing mode Status lights are solid blue but I cannot hear the RemoteMic...

  • Page 40: Important Information

    ! Only use hearing aids that have been specially programmed for you by your hearing care professional. ! For safety reasons, only use chargers supplied by Phonak or stabilized chargers with a rating of 5VDC, min. 250 mA.
  • Page 41 ! Do not charge RemoteMic from a PC or laptop USB port. This may damage your equipment. ! Changes or modifications to any of the devices that have not been explicitly approved by Phonak are not permitted. ! External devices may only be connected if they have been tested in accordance with the corresponding IECXXXXX standards.

  • Page 42: Product Safety Information

    7.2 Product safety information I Turn off the RemoteMic when not in use. I Always plug in the ComPilot neckloop and wear it around the neck when transmitting signals to your hearing aids.
  • Page 43 I Clean devices using a damp cloth. Never use household cleaning products (washing powder, soap, etc.) or alcohol to clean them. Never use a microwave or other heating devices to dry any of the devices. I The digitally-coded, inductive transmission technology used in these devices is extremely reliable and experiences virtually no interference from other devices.

  • Page 44: Other Important Information

    7. Important information 7.3 Other important information J The RemoteMic is a Bluetooth 2.1 compliant device. Its wireless transmission technology is not limited to but optimized for Phonak streaming devices such as the ComPilot and the iCom. J The use of RemoteMic with non-Phonak streaming...

  • Page 46: Service And Warranty

    8. Service and warranty 8.1 Local warranty Please ask the hearing care professional, where you purchased your ComPilot and RemoteMic, about the terms of the local warranty. 8.2 International warranty Phonak offers a one-year limited international warranty, valid as of the date of purchase. This limited warranty covers manufacturing and material defects.
  • Page 47 8.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals, immersion in water or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

  • Page 48: Compliance Information

    Radio and Telecom- munications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (worldwide locations).
  • Page 49 Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 50 RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. More details can be found in the product data sheet on www.phonak.com/remotemic Australia: Supplier Code Number E N15398 New Zealand:...

  • Page 52: Information And Explanation Of Symbols

    10. Information and explanation of symbols The CE symbol is a confirmation by Phonak AG that this Phonak product XXXX meets the requirements of the R&TTE Directive 1999/5/EC on Radio and Telecommunication Terminal Equipment. The numbers after the CE symbol are the numbers of the consulted certified bodies under the above mentioned directives.
  • Page 53 Important information for handling and product safety. EMC and Radio communications compliance label Australia. Operating This device is designed such that conditions it functions without problems or restrictions if used as intended, unless otherwise noted in these user guides. 0°to 55° Celsius and relative humidity of <95% (non condensing).
  • Page 54 10. Information and explanation of symbols The symbol with the crossed-out garbage bin is to make you aware that this device may not be thrown away as normal household waste. Please dispose of old or unused devices, at waste disposal sites intended for electronic waste, or give your device to your hearing care professional for disposal.
  • Page 55 The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Phonak is under license. Other trademarks and trade names are those of their respective owners.
  • Page 56 Manufacturer: Phonak AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland EU Representative: Phonak GmbH D-70736 Fellbach-Oeffingen Germany 0678 www.phonak.com...

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