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Troubleshooting guide
• This washing machine is equipped with automatic safety functions which detect and diagnose faults at an
early stage and react appropriately.
When the machine does not function properly or does not function at all, check the following points before
you contact your service provider.
■ Diagnosing Problem
Symptom
Rattling and clanking noise • Foreign objects such as coins or
Thumping sound
Vibrating noise
Water leaks.
Oversudsing
Water does not enter washer
or it enters slowly
Water in the washer does not
drain or drains slowly.
32
Possible Cause
safety pins maybe in drum or pump.
• Heavy wash loads may produce
a thumping sound. This is usually
normal.
• Have all the transit bolts and packing
been removed?
• Are all the feet resting firmly on
the ground?
• Fill hoses or drain hose are loose
at tap or washer.
• House drain pipes are clogged.
• Water supply is not adequate in area.
• Water supply tap is not completely
open.
• Water inlet hose(s) are kinked.
• The filter of the inlet hose(s) clogged
• Drain hose is kinked or clogged.
• The drain filter is clogged.
Solution
Stop washer, check drum and drain filter.
If noise continues after washer is restarted,
call your authorised service centre.
If sound continues, washer is probably
out of balance. Stop and redistribute
wash load.
If not removed during installation, refer to
Installation guide for removing transit bolts.
Wash load may be unevenly distributed
in drum. Stop washer and rearrange
wash load.
Check and tighten hose connections.
Unclog drain pipe. Contact plumber if
necessary.
Too much detergent or unsuitable detergent
may cause excessive foaming which may
result in water leaks.
Check another tap in the house.
Fully open tap.
Straighten hose.
Check the filter of the inlet hose.
Clean and straighten the drain hose.
Clean the drain filter
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