Troubleshooting Guide - Panasonic DMP-BDT310 Owner's Manual

Troubleshooting guide

R eference
Before requesting service, please perform
the following steps.
Do you have the latest firmware installed?
Firmware updates may be released to correct operating
irregularities that are discovered with certain movies.
( 15)
Make the following checks and visit our
website for more information.
For USA :
www.panasonic.com/help
Enter the model number.
For Canada :
http://www.panasonic.ca
Or visit our website to find a service
center.
You can find a service center near you easily on our
website.
Other support information:
"Customer Services Directory (United States and Puerto
Rico)" ( 41) or "Limited Warranty (Only for
CANADA)" ( 42).
The following do not indicate a problem with this unit:
– Regular disc rotating sounds.
– Image disturbance during search.
– Image disturbance when replacing 3D discs.
∫ Unit doesn't respond to remote
control or front panel buttons.
Press and hold [POWER Í/I] on the main unit for
3 seconds.
– If still unable to power the unit off, disconnect the power
cord, wait 1 minute, then reconnect the power cord.
∫ Cannot eject disc.
The unit may have a problem.
1 While the unit is off, press and hold [OK], [B] and [Y] on
the remote control at the same time for more than
5 seconds.
– "00 RET" is displayed on the unit's display.
2 Repeatedly press [1] (right) on the remote control or
[POWER Í/I] on the unit until "06 FTO" is displayed on
the unit's display.
3 Press [OK] on the remote control or [< OPEN/CLOSE]
on the unit.
34
VQT3B58
4
4
General operation
To return to the factory preset.
Select "Yes" in "Restore Default Settings" in the Setup
menu. ( 33)
To return all settings to the factory preset.
Reset the unit as follows:
1 While the unit is off, press and hold [OK], [B] and [Y] on
the remote control at the same time for more than
5 seconds.
– "00 RET" is displayed on the unit's display.
2 Repeatedly press [1] (right) on the remote control or
[POWER Í/I] on the unit until "08 FIN" is displayed on
the unit's display.
3 Press and hold [OK] on the remote control or [< OPEN/
CLOSE] on the unit for at least 3 seconds.
This unit is turned off when the input for the
TV is switched.
This is a normal phenomenon when using VIERA Link
(HDAVI Control 4 or later). For details please read the
operating instructions for the TV.
The remote control doesn't work properly.
Change the batteries in the remote control. (
The remote control and main unit are using different
codes. If "SET " is displayed on the unit's display when
a button is pressed on the remote control, change the
code on the remote control. (
The TV tuner mode is not displayed when
the TV is switched on.
This phenomenon may occur, depending on the TV
setting, when "Quick Start" is set to "On".
– Depending on the TV, this phenomenon may be prevented
by reconnecting the HDMI cable to a different HDMI input
terminal or by changing the HDMI auto connection setting.
You have forgotten your ratings password.
You want to cancel the ratings level.
The ratings level returns to the factory preset.
1 While the unit is on, press and hold [OK], [B] and [Y] on
the remote control at the same time for more than
5 seconds.
– "00 RET" is displayed on the unit's display.
2 Repeatedly press [1] (right) on the remote control or
[POWER Í/I] on the unit until "03 VL" is displayed on
the unit's display.
3 Press [OK] on the remote control or [< OPEN/CLOSE]
on the unit.
4)
33)