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en Troubleshooting
Fault
Detergent residue on
the damp washing.
Detergent residue on
the dry laundry.
Insufficient cleaning.
HomeConnect is not
working correctly.
No connection to the
home network.
66
Cause and troubleshooting
If intelligent dosing is activated, reduce the basic
▶
dosage → Page 42.
Detergents may contain water-insoluble substances
that deposit on the laundry.
Brush out the laundry after washing and drying.
▶
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
Check whether the detergent used is suitable.
1.
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 50
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispenser", Page 41
Basic dosage is not correctly adjusted.
If intelligent dosing is activated, reduce the basic
▶
dosage → Page 42.
Basic dosage is not correctly adjusted.
If intelligent dosing is activated, adjust the basic
▶
dosage → Page 42 correctly.
Detergent or care products have congealed in dis-
pensers of the intelligent dosing system.
Check whether the detergent used is suitable.
1.
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 50
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispenser", Page 41
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
Check whether the detergent used is suitable.
1.
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 50
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispenser", Page 41
Different causes are possible.
Go to www.home-connect.com.
▶
Wi-Fi is switched off.
→ "Activating Wi-Fi on the appliance", Page 46
▶
Wi-Fi is activated but a connection to your home net-
work cannot be established.
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