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Section 5
Refer to the section below according to which Gas Type you purchased.
BURNER WILL NOT LIGHT
Possible Cause
Air in Gas Line
Debris in Gas Line
Improper Gas
Pressure
BURNER WILL NOT STAY LIT
Possible Cause
Improper Gas
Pressure
Improperly Applied
Fire Media
NOISE
Note: Only use gas hose supplied by the manufacturer as they have been tested for noise.
Possible Cause
Gas Hose
Restrictions
Excessive Gas Flow
UNIT IS SMOKING
Possible Cause
Poor Fuel Quality
If newly installed, it may take several attempts to purge air from line.
Confirm gas line is clear and free of obstruction (insulation, dirt, excess pipe sealer,
water, etc.). Clearing line of debris may require help from a professional.
Propane Gas Units: Check if tank is low or empty, may need to refill or replace.
Natural Gas Units: Have a gas professional confirm gas pressure.
Propane Gas Units: Check if tank is low or empty, may need to be refilled or
Natural Gas Units: Have a gas professional confirm gas pressure.
Media may be too dense; media will need to be reduced and evenly spread.
Remove any tight bends or kinks in gas supply hose.
Check gas regulator and reset if not within factory recommendations (Refer to the
subsection for your gas type in Section 3).
Propane Gas Units: Inspect propane tank and hose, one or both may need to be
Natural Gas Units: Contact local gas company.
Troubleshooting
How to Fix
How to Fix
replaced.
How to Fix
How to Fix
refilled or replaced.
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