Samsung UN43TU7000F Service Manual page 48

4. Troubleshooting
• ISP Blocking
If it Fails:
9
→
Internet Service Provider is Active.
→
With DNS setting at 8888.
→
With Hot Spot.
• Samsung Server Test
If it Fails:
9
→
Network Status.
If OK:
9
→
Reset Smart Hub.
→
Terms of Agreement are accepted.
• Samsung Apps
If it Fails:
9
→
Reset Smart Hub.
→
Samsung Apps load correctly.
→
Perform "Apps Reset" in Factory Mode.
→
Go to Smart Hub and complete Terms of Agreement and set up information.
→
Samsung Apps load correctly.
→
Before selecting an App, allow Apps to load or failure wilre-occur.
„ For Netflix Operation/Connection Issues
Check Certificate & Netflix ESN Status in Factory Mode.
If Certificate and ESN exists
9
→
CO, NfO - Change the DNS to 8.8.8.8.
If Certificate is missing
9
→
C/ - Replace the TV's Main Board.
If ESN number is missing
9
→
NF/ - Do not replace the Main Board.
→
Reset TV Clock and check for correct Time & Date. Netflix relies on correct settings.
→
Reset Smart Hub. / Reset Apps In Factory Mode.
„ For Streaming Issues
Go to TV Web Browser £ speedof.me £ testmy.net
Check Speed
9
→
HD streaming : Minimum 5 Mbps
→
4K Streaming : 25 Mbps
Check Latency
9
→
Up to 50 ms
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