General Troubleshooting; Adjusting The Projected Image; Resetting The Interactive Whiteboard; Preventing Usb Cable Issues - SMART SBM680 User Manual

CHAPTER 5
MAINTENANCE AND TROUBLESHOOTING
IMPORTANT
Before you clean the interactive whiteboard, disconnect its USB and power cables.
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To view dirt or streaks more easily, turn the projector off or set it to standby (lamp off) mode.
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To clean dust, dirt and finger grease, wipe the interactive surface with a damp cloth or
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sponge. Use mild soap, if required.
Don't touch the digital cameras located in the corners of the frame. Don't attempt to clean the
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digital cameras without specific instructions from SMART Technologies.
If ink is accidentally used on the interactive whiteboard, remove the ink as soon as possible.
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Ink becomes more difficult to remove the longer it stays on the interactive surface.

General troubleshooting

Adjusting the projected image

If the projector isn't installed in a fixed location, you can correct many image problems by shifting
the projector so that the projected image fits squarely on the interactive surface. Optimally, each
side of the image should extend almost to the edge of the interactive surface.
For more information about the projector, go to smarttech.com/support. If you're using an M680E
or M685E interactive whiteboard with an Epson® projector, consult the projector's documentation.

Resetting the interactive whiteboard

You can reset the interactive whiteboard by disconnecting and then reconnecting the power
cable. This turns the power off and back on, restarting all the interactive whiteboard's components.

Preventing USB cable issues

To troubleshoot some common cable routing issues, try disconnecting accessories, such as USB
hubs and USB extension cables, that are connected to the interactive whiteboard.
The basic system consists of the SMART Board M600 series interactive whiteboard, a USB cable, a
power cable, computer hardware, a computer operating system and SMART Product Drivers. You
can try isolating and replacing each component to identify the cause of the connectivity issue.

Troubleshooting tips

This section describes some symptoms, causes and solutions for problems that you could
experience with the interactive whiteboard.
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