Troubleshooting; Maintenance; Returns - IDENTEC SOLUTIONS i-B350L-CC Hardware User Manual

i-B350L -CC – Hardware User Manual | 20. September 2019

4. Troubleshooting

This chapter covers how faults can be recognized and rectified. There are potentially four main problem sources:
 The user control system, including task requirements, communication cables, peripheral units with possible object
recognition switches.
 The SensorSMART platform including peripheral units and their cables, also potential object recognition switches.
 The environment including large objects between antenna and ILR
intervention by persons, etc.
 The quality of the technical design, including alignment between antenna, data, ratio of task
requirements/available communication time etc. The information about system performance is contained in the
relevant datasheets.
When planning the total system, not overlook the problem sources and "Fault finding procedures on system level"
should be included in the host system. How this could look in detail depends on the relevant system concept and
very likely varies from one system to another.
A Brief Checklist

Are all housings intact?

Are all cables intact?

Are all connectors intact?

Are all connectors securely fastened?

Are all screws still tight?

Is there a sudden malfunction at a specific unit?

5. Maintenance

When installed correctly the system will operate virtually maintenance free for many years. However, in the event
maintenance is required, only trained and authorized personnel are permitted to perform the updates, changes and
necessary maintenance.
Regular Cleaning of the Surface
Remove dust with a brush or compressed air. If the device has come in contact with greasy or oily substances use
a soft cloth moistened with a mild rinsing agent. Do not use cleaning products containing chemical additives.
Precautionary Maintenance
A regular check of the system is recommended. Unstable connections could lead to damage and malfunctions of
the system and should therefore be repaired as soon as possible.
The firmware is stored in a FLASH memory and can be updated if needed.
5.1

Returns

Parts or main components returned for repair or exchange must be handled with great care. All returns should
include an error description and a short application overview and be sent to the local distributor or to:
IDENTEC SOLUTIONS AG
Service Department
Millennium Park 2
6890 Lustenau
AUSTRIA
Copyright © 2019 IDENTEC SOLUTIONS. All rights reserved.
® Tags, electrical disturbance sources,
14