Gogoro S2 Series User Manual
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Gogoro S2 Series User Manual

Smartscooter
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Gogoro S2 / 2 Series Smartscooter
Applicable Models:
Gogoro 2
Gogoro 2 Rumbler
S2
iQ System® Version: 6.5
Gogoro® App Version: 2.19 or later
Manufacturer: Gogoro Taiwan Limited Address:
Tel: +886-(0)3-273-0900 Customer Service: 0800-365-996
Copyright© 2021 Gogoro Taiwan Limited. All rights reserved. Any portion of this user manual shall not be forwarded,
reproduced or copied in any form unless a prior written consent is received from Gogoro Taiwan Limited.
User Manual
Release Date: 2021.10.21
Gogoro 2 Plus
Gogoro 2 GT
S2 Café Racer
33, Dinghu Rd., Guishan Dist., Taoyuan City, Taiwan 33378
Gogoro 2 Deluxe
Gogoro 2 Premium
S2 Adventure
®
Gogoro 2 Delight

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  • Page 1 Tel: +886-(0)3-273-0900 Customer Service: 0800-365-996 Copyright© 2021 Gogoro Taiwan Limited. All rights reserved. Any portion of this user manual shall not be forwarded, reproduced or copied in any form unless a prior written consent is received from Gogoro Taiwan Limited.

  • Page 2: Table Of Contents

    1.5 Introduction to GoStation® 1.6 Introduction to Gogoro® App 1.7 Introduction to iQ System® 2. Get to Know Your Smartscooter® 2.1 Gogoro S2 / 2 Series Overview 2.2 Left Handle 2.3 Right Handle 2.4 Dashboard 3. Getting Ready to Go 3.1 Mechanical Key Model...
  • Page 3 3.2.2.3 Open the Under Seat Compartment 1.3.2.4 Gogoro Smart Coin 3.2.3 Smartphone as Remote Control 3.2.3.1 Turn On the System Power and Unlock the Handle 3.2.3.2 Turn Off the System Power and Lock the Handle 3.2.3.3 Security Boost (Password lock) 3.2.3.4 Open the Under Seat Compartment...
  • Page 4 5.2 Charging the Gogoro Network® Battery 6. Using Gogoro® App 6.1 Download and Install Gogoro® App 6.2 Pair Smartscooter® with Your Smartphone 6.3 A Glance at Gogoro® App 7. Maintenance 7.1 Daily Cleaning and Maintenance 7.2 Gogoro S2 / 2 Series Regular Service and Maintenance...

  • Page 5: Before You Hit The Road

    1. Before You Hit the Road Welcome to your new Gogoro! Let us walk you through the right steps to operate your Smartscooter® safely and maximize your riding experience. Please read this manual carefully before you hit the road and make sure you meet all the following requirements: ●...

  • Page 6: Safety Notice

    Perform basic inspections before every ride. Check lightings, brakes, tire tread and tire pressure, as well as other potentially loose parts. Return to the Gogoro designated service center if maintenance or repairs are necessary.
  • Page 7 ● Make sure the tire pressure is within normal range, the suggested pressure: ○ Gogoro S1 / 1 series: Front 32 psi, rear 36 psi. When the weather is cold or if you carry a passenger often, it is suggested to slightly increase the pressure to front 34 psi and rear 38 psi.

  • Page 8: Introduction Of Gogoro Smartscooter

    1.3 Introduction of Gogoro Smartscooter® Gogoro Smartscooter® is the world’s first high performance, low emission smart electric 2-wheel vehicle for personal transportation, and also the first Gogoro Network® integrated product. Through the battery swapping system, Gogoro Network® brings the more efficient, cleaner and more flexible future to you.

  • Page 9: Keys Of Smartscooter

    Gogoro S2 / 2 series keyless models support iQ System® Smart Keycard starting from model year 2020. Gogoro S3 / 3 / VIVA / VIVA MIX / VIVA XL all keyless models support iQ System® Smart Keycard. All keyless models regardless of model year support iQ System® Smart Key (key fob).

  • Page 10: Mechanical Key

    1.3.2.1 Mechanical Key For users who are accustomed to traditional gas scooters, Gogoro provides models that still use traditional mechanical keys. Just insert the key into the main switch and turn, you can lock / unlock the handle bar, switch the system power on / off, or open the under seat compartment without changing old habits.

  • Page 11: Iq System® Smart Key

    Smartscooter®, and press the button firmly. The iQ System® Smart Key has a battery inside. When the battery is low, the Gogoro® App and GoStation® will pop up a notification to remind you to go to the Gogoro service center to replace the battery.

  • Page 12: Iq System® Smart Keycard

    1.3.2.3 iQ System® Smart Keycard ● Swipe iQ System® Smart Keycard (featuring contactless communication ability) near iQ System® Smart Keycard sensor to easily lock or unlock your Smartscooter®. ● To open the under seat compartment when the power is off, press and hold the "Seat Open Button", and then touch the card to the card sensor.
  • Page 13 Gogoro S1 / 1 / S2 / 2 series start from model year 2020, Gogoro S3 / 3 / VIVA / VIVA MIX / VIVA XL all model years, the wireless models support iQ System® Keycard and Smart Coin Do not use more than one iQ System®...

  • Page 14: Gogoro Smart Coin

    ● In addition to the standard iQ System® Smart Keycard, you can also purchase the Gogoro Smart Coin as the key. It’s as small as a coin, and combined with a silicon wrist band or a silicon pendant for easy carrying, and minimize the risk of accidentally leaving the key in the underseat trunk.

  • Page 15: Smartphone As Key

    1.3.2.5 Smartphone as Key If your smartphone has Gogoro® App installed and paired with your Smartscooter®, you can use Gogoro® App to power on / off, lock / unlock, and open the under seat compartment. Refer to "6. Using Gogoro® App") There are two ways to use the smartphone as key: ●...
  • Page 16 Due to the variety of smartphone models, there may be unpredictable compatibility and stability issues. Therefore, Gogoro does not guarantee that all smartphone brands and models can download or use Gogoro® App, nor does it guarantee that the connection between the mobile phone and Smartscooter® is stable and reliable under all conditions.

  • Page 17: Introduction To Gogoro Network® Battery

    System®. It has the following features: ● High power density: One Gogoro Network® Battery weighs only about 9 kg, yet it can provide more than 4 kW of power, and two batteries can exceed 8 kW, giving Smartscooter®...
  • Page 18 ● clean and unobstructed. It’s strictly prohibited to short-circuit the connector with metal objects. DO NOT dispose of Gogoro Network® Battery in fire, heat or water, and DO NOT drop, ● strike or attempt to disassemble or destroy them. DO NOT attempt to dismantle the batteries, or to alter their shape and/or structure.

  • Page 19: Introduction To Gostation

    When your Smartscooter® needs to swap batteries, you can use the Gogoro® App of your smartphone to find the location of the nearby GoStation® and get fully charged batteries.

  • Page 20: Introduction To Gogoro® App

    In addition to the dashboard, the other important communication interface between Smartscooter® and you is the Gogoro® App. You can get a lot of information about the Smartscooter® through your mobile phone, and you can also use them to give instructions to the scooter.

  • Page 21: Introduction To Iq System

    Gogoro® App, and update the system automatically, makes your Smartscooter® always up-to-date. iQ System® requires the latest version of the Gogoro® App to perform all functions, so it is recommended that you turn on the automatic update of your phone.

  • Page 22: Get To Know Your Smartscooter

    2. Get to Know Your Smartscooter® Gogoro Smartscooter® is the world’s first high performance, zero emission smart two-wheel vehicle, and the first Gogoro Network® integrated product. Before actually using it, please get familiar with its operation and information display. The following details may vary slightly depending on the model, production batch, and model...

  • Page 23: Gogoro S2 / 2 Series Overview

    2.1 Gogoro S2 / 2 Series Overview Left View Top View...
  • Page 24 iQ System® Smart Kaycard Sensor Position The “Chain” is equipped on chain-transmission models. On belt-transmission models, it will be “Belt”. The “iQ System® Smart Kaycard Sensor” is equipped on keyless models only.

  • Page 25: Left Handle

    2.2 Left Handle High / Low Beam Press to switch the headlight between low beam and high beam. ● Passing Light Press and hold it to switch to high beam, release it to switch back to low beam. ● Turn Signal Press it once, the turn signal will flash with sound effect.

  • Page 26: Right Handle

    2.3 Right Handle Hazard Light Press it forward, all turn signals will flash together with sound. Press it backward ● to close. Seat Open / Regen For keyless models only. ● When the system power is on, but the motor is off, press it to open the under ●...
  • Page 27 "iQ System® Quick Link” icon flashes, and then release it to perform Bluetooth pairing of the smartphone. When the pairing is completed and the connection is established, the "iQ System® Quick Link" icon will continue to light up. ( Refer to "6. Using Gogoro® App")

  • Page 28: Dashboard

    The full color personalized backlight spectrum edgeless dashboard of Gogoro S2 / 2 series can display the riding information in various colors, and the colors can also be changed with the speed or battery level. You can use Gogoro® App to explore various design options and boldly show off your own style. Keyless Model...
  • Page 29 Mechanical Key Model Icon Name Function Description When system power is on, hold down the brake and press this button to turn the motor on / off. On keyless models, this button has LED backlight and has “Breath” Start Button effect when the motor is off.
  • Page 30 Temperature color, and the system will reduce its output. (For model year 2020 and later) Lights up when GoCharger® Mobile is charging the Gogoro Battery Charging Network® Battery. It can display various information and can be customized by the...

  • Page 31: Getting Ready To Go

    3. Getting Ready to Go 3.1 Mechanical Key Model Mechanical key models can only use traditional mechanical keys, and cannot use wireless, contactless methods to power on / off. The detailed function of the main switch will be slightly different depending on the model. 3.1.1 Turn On the System Power and Unlock the Handle If the main key switch has a keyhole shutter, use the magnetic tip of the key to open it and you’ll ●...

  • Page 32: Security Boost (Password Lock)

    Smartscooter® more secure, please use the "Security Boost" function of the Gogoro® App. If the wrong password is input too many times, the system will block entering the password for 30 minutes. If you forget your password, you can use the Gogoro® App and follow the instructions to reset...

  • Page 33: Open The Under Seat Compartment

    If you accidentally lock the key or smartphone in the under seat compartment, or the key is accidentally lost or damaged, and you cannot obtain the spare key, please contact the Gogoro customer service center to tow your Smartscooter® to the nearest service center and get help...

  • Page 34: Hibernation

    When the system power cannot be turned on, that means Smartscooter® might have entered "Hibernation Mode" to reduce energy consumption and avoid damage to the built-in primary battery due to over-discharge. The following conditions will cause the Gogoro Network® Battery fail to charge the primary battery and make the system enters sleep mode: When the battery level is too low (no bar on dashboard display), and the system is off for over 3 ●...

  • Page 35: Keyless Model

    Keyless models can use contactless methods to power on / off the scooter, including iQ System® Smart Key (round key fob), iQ System® Smart Keycard (plastic card), and Gogoro® App. (It might be slightly different depending on the Smartscooter® model and model year)

  • Page 36: Iq System® Smart Key

    If you want to lock the handle every time, please enable the “Auto handle lock” function in ● Gogoro® App, and turn the handle all the way left before turning off the system power. ( Refer to "6. Using Gogoro® App") 3.2.1.3 Open the Under Seat Compartment...

  • Page 37: Iq System® Smart Keycard

    Gogoro S1 / 1 / S2 / 2 series start from model year 2020, Gogoro S3 / 3 / VIVA / VIVA MIX / VIVA XL all model years, the wireless models support iQ System® Keycard and Smart Coin Do not use more than one iQ System®...

  • Page 38: Location Of Iq System® Smart Keycard Sensor

    3.2.2.1 Location of iQ System® Smart Keycard sensor ● The location of iQ System® Smart Keycard sensor varies by model, as shown in the figure below: S1 / 1 Series: Rear left S2 / 2 Series: Under right handle S3 / 3 / VIVA MIX & XL Series: Dashboard VIVA Series: Rear left...

  • Page 39: Turn On The System Power And Unlock The Handle

    ● In addition to the standard iQ System® Smart Keycard, you can also purchase the Gogoro Smart Coin as the key. It’s as small as a coin, and combined with a silicon wrist band or a silicon pendant for easy carrying, and minimize the risk of accidentally leaving the key in the underseat trunk.

  • Page 40: Smartphone As Remote Control

    If your smartphone has Gogoro® App installed and paired with your Smartscooter®, you can use Gogoro® App to power on / off, lock / unlock, and open the under seat compartment. 3.2.3.1 Turn On the System Power and Unlock the Handle By tapping the “Lock”...

  • Page 41: Open The Under Seat Compartment

    If the wrong password is input too many times, the system will block entering the password for 30 minutes. If you forget your password, you can use the Gogoro® App and follow the instructions to reset 3.2.3.4 Open the Under Seat Compartment When the system power is off, or when it is on but the motor is off, tap the ”Seat Open”...

  • Page 42: Smartphone As Proximity Key (Smart Keyless)

    The handle will not be locked by default. If you want to lock the handle every time, please enable ● the “Auto handle lock” function in Gogoro® App, and turn the handle all the way left before turning off the system power.

  • Page 43: Auto Lock Countdown

    Pressing the brake handle or buttons. will restart the countdown timer. ● The length of the countdown timer can be set in the "Auto lock" of the Gogoro® App. The ● minimum length is 30 seconds, and the maximum is 180 seconds.

  • Page 44: Hibernation

    When the system power cannot be turned on, that means Smartscooter® might have entered the "Hibernation Mode" to reduce energy consumption and avoid damage to the built-in primary battery due to over-discharge. The following conditions will cause the Gogoro Network® Battery fail to charge the primary battery and make the system enters sleep mode: When the battery level is too low (no bar on dashboard display), and the system is off for over 3 ●...

  • Page 45: On The Road

    4. On the Road 4.1 Remaining Mileage of Current Battery Level Every time before you start riding, please check the estimated mileage that the current battery level can reach. The system will calculate the power consumption based on your usual riding style, and estimate the approximate mileage that the current battery can travel.

  • Page 46: Using The Stands

    4.2 Using the Stands Before you start riding Smartscooter®, you must first retract the side stand and main stand. After you finish riding, you must park the Smartscooter® steadily with the side stand or main stand expanded. Using the side stand ●...

  • Page 47: Turn On / Off The Motor

    4.3 Turn On / Off the Motor After the system power is on, you still need to turn on the motor before you ride. After you finish riding, you also have to turn off the motor, then you can turn the system power off and lock the scooter.. 4.3.1 Turn On the Motor Before you turn on the motor, please confirm that the system power is on.

  • Page 48: Security Boost (Password Lock)

    If the wrong password is input too many times, the system will block entering the password for 30 minutes. If you forget your password, you can use the Gogoro® App and follow the instructions to reset...

  • Page 49: Turn Off The Motor

    5 km/h. Even so, do not expand the side stand while on the move to avoid unexpected danger. You can turn on the “Safety Notification” with Gogoro® App. When the Smartscooter® is stopped for a while but the motor is left on, it will play a notification sound to remind you to turn the motor off, to reduce the risk that you accidentally touch the throttle and cause danger.

  • Page 50: Tip Over Protection

    Mechanical key models: Turn the key to “OFF”, then turn it to “ON”. ○ ● The Gogoro Network® Battery will record the incident of tipping over and upload it to the cloud server when you swap the battery at the GoStation®. ●...

  • Page 51: Forward And Backward

    Gogoro S1 / 1 series: Turn the reversing ring on the left handle forward, and the Smartscooter® ● slowly moves back. Gogoro S2 / 2 / S3 / 3 / VIVA MIX / VIVA XL series: Press and hold the reversing button on the ● left handle to slowly back up.

  • Page 52: Turn Signal Auto-Off

    The turn signal can also be turned off manually. ● For specific models, if you don’t want to use this function, you can deactivate it in Gogoro® App. The turn signal auto-off function will detect the turning angle of the Smartscooter® to determine whether you complete the turn.

  • Page 53: Slowing Down And Stopping

    4.5 Slowing Down and Stopping Grasp the brake lever to reduce the speed or make a full stop. Under normal conditions, please use both the left and right brake (rear and front) at the same time, do not only use one side, in order to obtain better braking performance. Different models may be equipped with different brake assist systems, including SBS and ABS.

  • Page 54: Ess

    The higher the Regen intensity setting, the stronger the braking force. The intensity of the Regen will not only be adjusted according to the settings in the Gogoro® ●...

  • Page 55: Power Modes

    4.6 Power Modes 4.6.1 Super Boost Mode Specific models are equipped with "Super Boost Mode", which can increase the power output ● and make the start up stronger and faster. Press the "Super Boost Mode" button to turn it on or off. When it is on, the "Super Boost ●...

  • Page 56: Low Battery Modes

    4.6.3 Low Battery Modes Pre-crawl home mode When the “Battery Level” on the dashboard displays 1 bar and flashes slowly, it indicates ● that the battery is low. It is recommended that you replace the battery as soon as possible. When the “Battery Level”...

  • Page 57: Overheat / Low Temperature Protection

    Gogoro S1 / 1 series only have the “Overheat Protection” icon. The “Low Temperature Protection” icon of Gogoro S2 / 2 series 2018 and 2019 is a blue snowflake icon The “Overheat” and “Low Temperature” icons of VIVA series share an orange icon.

  • Page 58: Motor Stall Protection

    4.6.5 Motor stall protection ● When the rear wheel cannot rotate due to external force or is stuck, if you still turn the electronic throttle to try to output power, the temperature of some powertrain components may rise rapidly. When the temperature rises to a certain level, the dashboard "Overheat"...

  • Page 59: Advanced Functions

    You can turn AVAS off temporarily in the Gogoro® App. 4.7.2 Safety Notifications You can turn on the “Safety Notification” function in the Gogoro® App to enhance safety through some extra light or sound effects: Motor idling warning sound: When the motor is turned on, but the Smartscooter® is fully ●...

  • Page 60: Sport Activation

    ● You can use the Gogoro® App or log in the official website to enable or disable this service. ● After enabling or disabling the Sport activation service, you may have to swap the battery again to synchronize the new setting of Smartscooter®...

  • Page 61: Lap Stopwatch Mode

    4.7.4 Lap Stopwatch Mode Use your dashboard as a stopwatch, when you are practising on the race track. The stopwatch can record 30 laps of time, and loop back to the first lap if it exceeds 30. Maximum 99 minutes and 59 seconds for each lap. Enter “Stopwatch Standby Mode”...

  • Page 62: Replenish Electricity

    5.1 Swap Batteries at GoStation® 5.1.1 Using the Gogoro® App to Find a GoStation® You can use the Gogoro® App on your smartphone to find the location of the nearby GoStation®. ● Click the "Map" icon in the lower right corner of the main screen to check whether the nearby GoStation®...

  • Page 63: Use The Screen On One Gostation® To Find Others

    If you have arrived the GoStation® but you find out that "All batteries are charging", and there is no fully charged battery for you to swap, except using the Gogoro® App, you can also check the location and battery information of other nearby GoStation® sites by pressing "Support" in the upper right corner of the touch screen.

  • Page 64: Battery Swapping

    5.1.3 Battery Swapping After you ride Smartscooter® to the GoStation®, please follow the steps below to swap the batteries. Step 1. Take out the battery(s) from Smartscooter® ● Park Smartscooter® steadily by the GoStation®. ● Turn off the motor with the side stand expanded, or hold the brake lever and press the "Start Button".
  • Page 65 ● After all the batteries are inserted into the GoStation®, authentication and data upload will be performed. At this time, the screen will display the remaining battery level, the riding mileage of the previous trip, and the total mileage, then pop out new battery(s). ●...

  • Page 66: Battery Swapping Service For Handicapped

    Please be sure to swap the batteries at least once every 30 days. If you expect not to use Smartscooter® for more than 30 days, you can contact Gogoro Network® to suspend your energy service contract.

  • Page 67: Charging The Gogoro Network® Battery

    5.2 Charging the Gogoro Network® Battery For users who are far away from the GoStation® or are inconvenient to swap batteries, Gogoro also provides several charging means according to the Smartscooter® model, model year, tariff plan and sales area. ● GoCharger® Series: ○...
  • Page 68 Gogoro service center to install and set up them at your own expense. The function of the charging device may not completely replace the GoStation®. Therefore, if you use any charging method to recharge the battery, it is still recommended to swap the batteries at the GoStation®...

  • Page 69: Using Gogoro® App

    The Gogoro® App is available for iOS and Android platforms. Please check your smartphone for ● its specification. iOS platform: Requires iOS 10.0 or later. Please download from Gogoro official site or Apple iOS ● App Store. Android platform: Requires Android 6.0 or later. Please download from Gogoro official site or ●...

  • Page 70: Pair Smartscooter® With Your Smartphone

    6.2 Pair Smartscooter® with Your Smartphone After installing Gogoro® App, open it and log in with your account credentials following the ● on-screen instructions. If you have more than one Smartscooter® in your account, select one from the menu to pair ●...

  • Page 71: A Glance At Gogoro® App

    Information Hub: The upper part of the main screen is the push notification area where news, ● offers and event messages from Gogoro cloud service are displayed. Smart Card: The lower part of the main screen accommodates pop-up Smart Cards that remind ●...
  • Page 72 Functions of the Gogoro® App are subject to change with subsequent updates, models or upgrades of Smartscooter®, and the latest version prevails. The Gogoro® App can still configure some functions even if it's not connected with the scooter. The modified configuration is sent to the Gogoro cloud server when your smartphone is connected to the internet, and the new configuration will be delivered to your Smartscooter®...

  • Page 73: Maintenance

    ● seat, to avoid the damage of the built-in primary battery caused by over-discharging. If you are not able to leave all the Gogoro Network® Battery(s) for a long period of time, it is ● suggested that you ask Gogoro authorized technicians to disconnect the built-in primary battery, to avoid the damage of the built-in primary battery caused by over-discharging.
  • Page 74 In case of any abnormality or uncertainty, please contact the Gogoro service center at 0800-365-996.

  • Page 75: Gogoro S2 / 2 Series Regular Service And Maintenance

    7.2 Gogoro S2 / 2 Series Regular Service and Maintenance You will be notified of regular maintenance time by the Gogoro® App and GoStation®. You can go to the nearest Gogoro service center for inspection and routine maintenance. Newly delivered Smartscooter® should return to a Gogoro service center for its first inspection ●...
  • Page 76 is recommended that the belt be replaced every 2 years or every 18,000 km after the initial maintenance. <End>...

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