Information Codes - Samsung NE59 685 Series User Manual

Troubleshooting
Problem Possible cause
Oven door The soft closing hinges
closes faster/ contain a damping fluid that
slower than is affected by temperature.
normal
DRAWER
Problem Possible cause
The Drawer The drawer is out of
does not slide alignment.
smoothly or
drags.
The drawer is over-loaded or
the load is unbalanced.
54 English
Solution
• This is normal. If the oven
is in a cold environment,
the door will close slower
than it will in a warmer
environment. A warmer
than normal environment,
such as when cooking,
may cause the door to
close slightly faster.
• Failure of soft closing
doesn't imply a system
failure. However, if the
problem continues,
contact a local Samsung
service center.
Solution
Fully extend the drawer and
push it all the way in. See the
storage drawer section on
page 49.
Reduce weight. Redistribute
drawer contents.

Information codes

OVEN
Displayed
Possible cause
code
C-20 The oven sensor is open when the
oven is operating.
The oven sensor is short when the
oven is operating.
C-21 This code occurs if the internal
temperature rises abnormally high.
C-d1 This code occurs if the door lock is
mispositioned.
C-d0 This code occurs if the Control key
is short for 1 minute.
This code occurs if communication
C-F0
between the Main and Sub PBA is
interrupted.
C-30 The PCB sensor is open when the
oven is operating.
The PCB sensor is short when the
oven is operating.
C-31 This code occurs if the PCB
temperature rises abnormally high.
Solution
Press OVEN OFF and restart
the oven. If the problem
persists, disconnect all
power to the range for at
least 30 seconds and then
reconnect the power. If this
does not solve the problem,
call for service.
Call for service.