Samsung NE59 685 Series User Manual page 51

Problem Possible cause
The surface The element will cycle on and
unit frequently off to maintain the power
cycles on and setting.
off.
The surface unit
stops glowing
when changed
to a lower
setting.
Scratches or The cooktop is being cleaned
abrasions on improperly.
the cooktop
surface.
Cookware with rough bottoms
was used on the cooktop or
there were coarse particles (eg.
salt or sand) present between
the cookware and the surface
of the cooktop.
Cookware has been slid across
the cooktop surface.
Solution
This is normal operation, and
not a system failure. Use the
cooktop as usual.
Scratches are not removable.
Tiny scratches will become
less visible in time as a result
of cleaning. Use ceramic glass
top cleaning cream. Do not use
chemical or corrosive agents.
These agents may damage the
surface of the product.
To avoid scratches, use the
recommended cleaning
procedures. Make sure
cookware bottoms are clean
before use, and use cookware
with smooth bottoms.
Problem Possible cause
Brown streaks Boilovers have been cooked
or specks. onto the surface.
Areas of Mineral deposits from water
discoloration and food have been left on the
with metallic surface of the cooktop.
sheen.
"Cracking" This is the sound of the metal
or "popping" heating and cooling during
sound. both the cooking and self-
cleaning functions.
Solution
Wait until the surface
•
cools down. Then, use a
scraper to remove those
impurities. Use the blade
scraper to remove soil.
See the section on the
•
care and cleaning of the
glass cooktop on page 46.
• Remove using a ceramic-
glass cooktop cleaning
cream.
• Use cookware with clean,
dry bottoms. Clean the
cooktop with a ceramic
cleaning agent regularly
every week.
This is normal operation, and
not a system failure. Use the
oven as usual.
English 51