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Nemo NQ Manual

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NQ Wireless systems
Concept, installation and usage guide for the Single-Q, Easy-Q and Hub-Q
systems.
Copyrights and all other intellectual property rights to the Software and accompanying documentation, as well
as any copies made by you, remain with Nemo-Q or its suppliers. Upon purchasing Nemo-Q's products, Nemo-
Q grants you the nonexclusive rights to install and use the software. The terms of Nemo-Q International AB's
License Agreement shall apply.
Nemo-Q International AB | www.nemoq.com

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Summary of Contents for Nemo NQ

  • Page 1 Copyrights and all other intellectual property rights to the Software and accompanying documentation, as well as any copies made by you, remain with Nemo-Q or its suppliers. Upon purchasing Nemo-Q’s products, Nemo- Q grants you the nonexclusive rights to install and use the software. The terms of Nemo-Q International AB’s License Agreement shall apply.

  • Page 2: Table Of Contents

    NQ Wireless systems This document covers three different systems built in to the same unit, the NQ Receiver. Table of Contents Table of Contents ..........................1 Single-Q system ............................2 Hardware ............................. 3 Installation ............................4 Hardware setup ..........................4 Setup and startup ..........................

  • Page 3: Single-Q System

    NQ Wireless systems Single-Q system When the checkout process is so fast that it doesn’t merit the use of a traditional ticket queuing system we use the Single-Q system to direct the queue flow. Using a remote control the workstation personnel calls the person next in line to their workstation.

  • Page 4: Hardware

    Receiver. The image below shows the structure of a full Single-Q system. The maximum number of workstations is 32. 1. NQ Sound unit - Two different speaker units can be used, either a standard “gong” speaker (item no.11200) or a voice speaker with prerecorded announcements (item no.11202). The voice speaker can call two sequential prerecorded voice announcements for situations in need of two languages.

  • Page 5: Installation

    (F). Main display (D), indicators (F) and speakers (A) all run on the same cables and can be serially connected. A Nemo-Q MOA modular splitter unit is used for systems with over 10 displays connected. NQ Receiver (B) and speakers (A) have holes for mounting on a wall or cable channel mounting sheet.

  • Page 6: Setup And Startup

    This can be done in two different ways; either by pressing the Link button on the receiver unit or by using an already linked NQ Remote to add a new one to the system through the configuration menu (see the Linking via configuration section).

  • Page 7: Configuration

    Configuration The basics After you have linked the NQ Remote to the system, you will use it to access the configuration menu and change the default settings. Each new remote that is linked to the system needs to access the configuration to set what workstation it will represent and what directional arrow to display when used.
  • Page 8 NQ Wireless systems Navigation diagram description 1. Press the center button four times on a linked in NQ Remote control to access the configuration menu. 2. Once in the configuration, the display will show the first of the configurable options WSN (workstation number).

  • Page 9: Menu Options

    Menu options The configurable settings are as follows:  WSN - Workstation number - each NQ Remote needs to be associated with a workstation.  ARO - Arrow - the arrow shown when calling a customer, linked directly to a remote.

  • Page 10: Easy-Q System

    The Easy-Q is a simple queue management system that uses preprinted tickets to fill the most basic of queuing needs. The system is comprised of three main components, including: the NQ Receiver, the TCD main display and the wireless NQ Remote controls.

  • Page 11: Hardware

    NQ Receiver. The image below shows the structure of a full Single-Q system. The maximum number of workstations is 32. 1. NQ Sound unit - Two different speaker units can be used, either a standard “gong” speaker (item no.11200) or a voice speaker with prerecorded announcements (item no.11202). The voice speaker can call two sequential prerecorded voice announcements for situations in need of two languages.

  • Page 12: Installation

    (F). Main display (D), indicators (F) and speakers (A) all run on the same cables and can be serially connected. A Nemo-Q MOA modular splitter unit is used for systems with over 10 displays connected. NQ Receiver (B) and speakers (A) have holes for mounting on a wall or cable channel mounting sheet.

  • Page 13: Setup And Startup

    Linking to a system For your new NQ Remote to function you must first link it to the system. This is to prevent your remote from affecting other systems in the vicinity. This can be done in two different ways; either by pressing the Link button on the receiver unit or by using an already linked NQ Remote to add a new one to the system through the configuration menu (see the Linking via configuration section).

  • Page 14: Configuration

    Configuration The basics After linking your new NQ Remote to the system you use it to access the configuration menu and change the default settings. Each new remote that is linked to the system needs to access the configuration and set what workstation to represent and what directional arrow to display when used.
  • Page 15 NQ Wireless systems Navigation diagram description 1. Press the center button four times on a linked in NQ Remote control to access the configuration menu. 2. Once in the configuration, the display will show the first of the configurable options WSN (workstation number).

  • Page 16: Menu Options

    QNO - Queue number - sets the next number to be called.  WSN - Workstation number - each NQ Remote needs to be associated with a workstation.  ARO - Arrow - the arrow shown when calling a customer, linked directly to a remote.

  • Page 17: Hub-Q

    For the regular and more advanced Nemo-Q queuing systems, using a NQHUB5 or NQHUB6, you can connect the wireless system to utilize the remote controls instead of hardware and software panels. Connecting a NQ Receiver into a NQHUB unit allows you to use up to 32 NQ Remote controls for individual workstations.

  • Page 18: Setup And Startup

    NQ Wireless systems Setup and startup Please take the time to get acquainted with the button layout of the NQ Remote control in the image. Note that the hole indicates the top of the device. Linking via NQ Receiver To link a NQ Remote using the Link button you must first locate the receiver unit.

  • Page 19: Configuration

    Configuration The basics After linking your new NQ Remote to the system you use it to access the configuration menu and change the default settings. Each new remote that is linked to the system needs to access the configuration and set what workstation to when calling customers. The small LCD display on the receiver is used to view and configure the system options.
  • Page 20 NQ Wireless systems Navigation diagram description 1. Press the center button four times on a linked in NQ Remote control to access the configuration menu. 2. Once in the configuration, the display will show the first of the configurable options WSN (workstation number).

  • Page 21: Menu Options

    Don’t understand this sentence  If you are not working with priorities, the NQ Remote control will only be able to service one specific service type. ...

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