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DISPUTE RESOLUTION
We Agree To First Contact Each Other With Any Disputes
We each agree to first contact each other with any Disputes (defined below) and provide a written description of
the problem, relevant documents and supporting information, and the proposed resolution. We agree to contact
each other as described in the "Providing Notice To Each Other Under The Agreement" section.
Instead Of Suing In Court, We Each Agree To Arbitrate Disputes
We each agree to arbitrate all Disputes between us, on an individual basis, not on a class-wide or consolidated
basis. This agreement to arbitrate is intended to be broadly interpreted. In arbitration, there's no judge or jury.
However, just as a court would, the arbitrator must honor the terms and limitations in the Agreement and can
award damages and relief, including any attorneys' fees authorized by law. The arbitrator's decision and award is
final and binding, with some exceptions under the Federal Arbitration Act ("FAA"), and judgment on the award may
be entered in any court with jurisdiction. We each also agree as follows:
(1) "Disputes" are any claims or controversies against each other related in any way to or arising out of in
any way our Services or the Agreement, including, but not limited to, coverage, Devices, billing services and
practices, policies, contract practices (including enforceability), service claims, privacy, or advertising, even if
it arises after Services have terminated. Disputes include claims that you bring against our employees, agents,
affiliates, or other representatives or that we bring against you. It also includes but is not limited to claims related in
any way to or arising out of in any way any aspect of the relationship between us, whether based in contract, tort,
statute, fraud, misrepresentation, or any other legal theory.
(2) If either of us wants to initiate a claim to arbitrate a Dispute, we each agree to send written notice to the other
providing a description of the dispute, a description of previous efforts to resolve the dispute, relevant documents
and supporting information, and the proposed resolution. Notice to you will be sent as described in the "Providing
Notice To Each Other Under The Agreement" section and notice to us will be sent to: General Counsel; Arbitration
Office; 12502 Sunrise Valley Drive, Mailstop VARESA0202-2C682; Reston, Virginia 20191. We each agree to make
attempts to resolve the dispute prior to filing a claim for arbitration. If we each cannot resolve the dispute within
forty-five (45) days of receipt of the notice to arbitrate, then we each may submit the dispute to formal arbitration.
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