Troubleshooting Guide; Testing The Product; Check The Following - Z-EDGE UG32 User Manual

TROUBLESHOOTING GUIDE

Before calling customer service center, test your product as follows.
If the problem persists, contact Zeroedge Customer Service Center.

Testing the Product

Check if your product is operating normally by using the product test function.
If the screen is turned off and the power indicator blinks even though the product is properly
connected to a PC, perform a self-diagnosis test.
1. Power off both the PC and product.
2. Disconnect the cables from the product.
3. Power on the product.
4. If the message Check Signal Cable appears, the product is working normally.
Note:
If the screen remains blank, check the PC system, video controller and cable.

Check the Following

● Installation Issue (PC Mode)
• The screen keeps switching on and off.
－ Check the cable connection between the product and PC, and ensure the connectors are locked.
• Blank spaces are found on all four sides of the screen when an HDMI cable is connected to the
product and PC.
－ The blank spaces found on the screen have nothing to do with the product.
－ Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust
the screen size in the HDMI settings
Note:
Please contact Zeroedge Customer Service Center for further details about how to adjust the screen
settings.
● Screen Issue
• The power LED is off. The screen will not switch on.
－ Check that the power cable is connected properly.
• The message Check Signal Cable appears.
－ Check that the cable is properly connected to the product.
－ Check that the device connected to the product is powered on.
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