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the ATI product, whether your product contains a defect, and whether your
product is under warranty.
• ATI Customer Care is unable to assist with refunds, returns, or
exchange specific inquiries. If resolving the problem being
experienced is critical to your decision to keep the product, it is
your responsibility to ensure that you know and are within the
period of time your reseller will allow for refunds, returns or
exchange.
• ATI is not responsible for any expense incurred accessing
Customer Care. It is expected that customers will review the
expense associated with the available support options and will
choose the method that best meets their needs and budget.
• ATI Customer Care reserves the right to limit support options for
products that are not registered or are at End of Life.
Warranty Information
Hardware Warranty Service Statement
ATI Technologies Inc. warrants to the original purchaser of the hardware that the product is in good
working condition, according to its specifications at the time of shipment, for a period of three years from
the date of original purchase.
Should the product, in ATI's opinion, malfunction within the warranty period, ATI will, at its discretion,
repair or replace the product upon receipt with an equivalent. Any replaced parts become the property
of ATI. This warranty does not apply to the software component of the installation, usage not in
accordance with product specifications and instructions, natural or personal disaster, or unauthorized
alterations, repairs, or modifications.
Proof of purchase may be required, if doubt exists regarding warranty eligibility. Late model products are
assumed to be under warranty. ATI accepts ordinals, photocopies and faxes as proof of purchase when
required
Warranty Service
For warranty service instructions visit:
ati.com/online/warranty or contact one of our Customer Service Representatives using one of the
aforementioned means.
•
Before shipping any unit for repair, obtain an RMA number for warranty service.
•
When shipping your product, pack it securely, show the RMA and serial number of the product
on the outside, and ship prepaid and insured.
•
ATI will not be held liable for damage or loss to the product in shipment.
•
Standard warranty service consists of repair upon receipt.
Warranty Information 51
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