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Troubleshooting
9 Troubleshooting
Problem
No flame visible
after firing up
Flame is too small
Flame suddenly
goes out
Tab. 5:Troubleshooting
For other problems, ring us under the following service telephone number:
+49 73 71/93 77-13
18
Cause
Flame extinguished
The burner head and
grate were not cleaned
The grate is missing
Combustion air supply
is not completely free
Strong wind
Resolution
Carefully remove the upper
section, including the glass insert
and burner cover, and fire up
again.
Let the pellets burn out. Wait
until the device has cooled down
before resolving the problem.
Empty the wood pellets, clean
the burner head and grate, refill,
and fire up.
Let the pellets burn out. Wait
until the device has cooled down
before resolving the problem.
Empty the wood pellets, insert
the grate, refill, and fire up.
Let the pellets burn out. Wait
until the device has cooled down
before resolving the problem.
Empty the wood pellets, clear
the opening for the combustion
air supply, refill, and fire up.
Move to a place protected
against wind
Fire up the pellets again.
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