Bose Frames Soprano Manual page 31

PROBLEM
Bose Music app can't
find frames
Intermittent Bluetooth
connection
No sound
Poor sound quality
Microphone isn't picking
up sound
Frames don't charge
TR OUBL ES H O OTI N G
WHAT TO DO
Power on the frames (see page 16).
Press and hold the button on the right temple until you hear
"Ready to connect" or see the status light blink blue.
In the Bose Music app, run available software updates.
Clear the frames device list (see page 26). Connect again
(see page 25).
Move the mobile device closer to the frames.
Press play on your mobile device to make sure audio is playing.
Move your device closer to the frames and away from any
interference or obstruction.
Use a different music source.
Connect a different device (see page 25).
Use a different music source.
Connect a different mobile device.
Move the device closer to the frames and away from any
interference or obstructions.
Turn off any audio enhancement features on your device or your
audio/streaming app.
Make sure the microphone opening on the right temple is
not blocked.
Try another phone call.
Try another compatible device.
Make sure the pins on the charging cable are correctly aligned
with the charging port on the frames and magnetically snapped
into place.
Secure both ends of the charging cable.
If the frames have been exposed to high or low temperatures,
let the frames return to room temperature and then try
charging again.
Try a different USB wall charger.
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