Samsung NE63 831 Series User Manual page 54

Troubleshooting
Problem Possible cause
The oven will The oven temperature is
not self-clean. too high to start a self-clean
operation.
The oven controls have been
set incorrectly.
A self-cleaning cycle cannot
be started if the oven lock
feature has been activated or
if a radiant surface element
is on.
Excessive There is excessive soiling in
smoking during the oven.
a self-cleaning
cycle.
The oven door The oven is too hot.
will not open
after a self-
cleaning cycle.
The oven is not The oven controls were not
clean after a set correctly.
self-cleaning
The oven was heavily soiled.
cycle.
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NE63T831_AA_DG68-01211A-00_EN.indd 54
Solution
Allow the range to cool and Steam is
then reset the controls. coming out of
the vent.
See the section on self-
cleaning on page 41.
Deactivate the oven lock
(see page 28). Make sure all
surface elements are turned
off. A burning or
oily odor is
coming from
Press OFF/CLEAR. Open the
the vent.
windows to rid the room of
smoke. Wait until the self-
cleaning cycle is cancelled. Strong odor.
Wipe up the excessive soil
and then start the self-
cleaning cycle again.
Allow the oven to cool.
Fan noise.
Oven racks
See the section on self- are difficult to
cleaning on page 41. slide.
Wipe up heavy spillovers
before starting the self-
cleaning cycle. Heavily soiled
ovens may need to be self-
cleaned again or for a longer
period of time.
Problem Possible cause
When using the convection
feature, it is normal to see
steam coming out of the oven
vent.
As the number of racks or
amount of food being cooked
increases, the amount of
visible steam will increase.
This is normal in a new oven
and will disappear in time.
An odor coming from the
insulation around the inside
of the oven is normal for the
first few times the oven is
used.
A convection fan may
automatically turn on and off.
The shiny, silver-colored
racks were cleaned in a self-
cleaning cycle.
Solution
This is normal operation and
not a system failure.
Use the range as usual.
• To speed the process, set
a self-cleaning cycle for a
minimum of 3 hours.
• See the section on self-
cleaning on page 41.
Operate the oven empty on
the bake setting at 400 °F for
1 hour.
This is not a system failure
but normal operation.
Apply a small amount of
vegetable oil to a paper towel,
and then wipe the edges of
the oven racks with the paper
towel.
2020-03-25 4:03:00