Troubleshooting - Cuisinart EM-15 Instruction/Recipe Booklet And Guarantee

Indications that it is time to descale
• Longer brewing times
• Excessive steaming
• Lower coffee temperature
• Brews less than a full cup
Descaling Your Machine
The LCD will read DESCALE when it is time
for you to clean.
1. Place a 20 oz. cup or container on the
cup tray.
2. Fill the water tank with 8 oz. of water
and 8 oz. of vinegar.
NOTE: You can also use a commercial
descaling solution.
3. Press double espresso to run solution
through unit. Continue to initiate brew cycle
until the water reservoir is empty.
4. Fill the water tank with bottled or filtered
water (no vinegar) and repeat, through step 3
twice to clean the unit.
MAINTENANCE: Any other servicing should be
performed by an authorized service
representative.

TROUBLESHOOTING

Problem: Machine does not have power.
Solution:
• Make sure the cord is securely plugged into
the unit and outlet.
• Reset your home's circuit breaker.
• Confirm the power has been turned on and
the controls and LCD are illuminated.
Problem: Machine will not brew.
Solution:
• Turn off and unplug the machine for 30
seconds or more. When you plug the
machine back in, be sure to turn the power
back on.
• Make sure there is water in the reservoir.
• Make sure the reservoir is properly installed.
• Make sure brew head is completely closed.
Problem: Chlorine or mineral taste in coffee.
Solution:
• Consider using bottled or filtered water.
Problem: Doesn't brew a full cup.
Solution:
• Turn off and unplug the machine for 30
seconds or more. When you plug the
machine back in, be sure to turn the power
back on.
• Decalcify the machine (refer to page 8).
Problem: The used capsule will not fall into
the capsule container.
Solution:
• Check to see if the capsule container is full.
Empty the capsule container and then try
again. (You may need to manually remove the
used capsule from the brew head.)
Problem: I want to reset the espresso/
coffee programming.
Solution:
• See page 7 for instructions.
Problem: Machine turned off.
Solution:
• The machine's Energy Save mode puts
unit to sleep after 30 minutes of nonuse.
Simply lift the brew head lever up to "wake
up" your unit.
Problem: Espresso/coffee is too hot, or not
hot enough.
Solution:
• See page 7 for setting your brew
temperature.
Problem: Coffee is not hot enough.
Solution:
• Heat your cup prior to use by filling with hot
tap water. Let it rest for 10 seconds and then
empty prior to making coffee.
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