Error Messages - Lenovo ThinkPad X1 Gen 3 User Manual

Error messages

When the following error messages are displayed on the screen, take the corresponding solutions.
• Message: 0177: Bad SVP data, stop POST task.
Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board must
be replaced. Have the computer serviced.
• Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup.
Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to
check security settings. Press F10, and then press Enter to restart the system. If your computer still has a
problem, have the computer serviced.
• Message: 0187: EAIA data access error
Solution: The access to EEPROM is failed. Have the computer serviced.
• Message: 0188: Invalid RFID Serialization Information Area
Solution: The EEPROM checksum is not correct (block # 0 and 1). The system board must be replaced,
and the box serial number needs to be reinstalled. Have the computer serviced.
• Message: 0189: Invalid RFID configuration information area
Solution: The EEPROM checksum is not correct (block # 4 and 5). The system board must be replaced,
and the UUID must be reinstalled. Have the computer serviced.
• Message: 0190: Critical low-battery error
Solution: The computer turned off, because the battery is low. Connect the ac power adapter to the
computer and charge the battery.
• Message: 0191: System Security - Invalid remote change requested
Solution: The system configuration change has failed. Confirm the operation and try again. To clear the
error, enter ThinkPad Setup.
• Message: 0199: System Security - Security password retry count exceeded.
Solution: This message is displayed if you enter a wrong supervisor password more than three times.
Confirm the supervisor password and try again. To clear the error, enter ThinkPad Setup.
• Message: 0270: Real-Time Clock Error
Solution: System Real-Time Clock is not functional. Have the computer serviced.
• Message: 0271: Check Date and Time settings
Solution: Neither the date nor the time is set in the computer. Set the date and time in ThinkPad Setup.
• Message: 1802: Unauthorized network card is plugged in - Power off and remove the network card.
Solution: The wireless network card is not supported on this computer. Remove it.
• Message: 1820: More than one external fingerprint reader is attached.
Solution: Power off and remove all but the reader that you set up within your main operating system.
• Message: 2101: Detection error on SSD1 (M.2)
Solution: The M.2 solid-sate drive device is not working. Have the M.2 solid-sate drive device serviced.
• Message: 2111: Read error on SSD1 (M.2)
Solution: The M.2 solid-sate drive device is not working. Have the M.2 solid-sate drive device serviced.
• Message: 2200: Machine Type and Serial Number are invalid.
Solution: Machine Type and Serial Number are invalid. Have the computer serviced.
• Message: 2201: Machine UUID is invalid.
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Chapter 7 Troubleshooting
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