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If your computer obtains its information from the router by DHCP, reboot the computer and verify the gateway
address.
•
You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that
software after installing your router. You might need to go to Internet Explorer and select Tools > Internet Options,
click the Connections tab, and select Never dial a connection. Other browsers provide similar options.
Troubleshoot Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web pages from the Internet, it might
be for one of the following reasons:
•
The traffic meter is enabled, and the limit was reached.
By configuring the traffic meter not to block Internet access when the traffic limit is reached, you can resume
Internet access. If your ISP sets a usage limit, they might charge you for the overage.
•
Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that
translates Internet names (such as www addresses) to numeric IP addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address
during the router's configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as explained in the documentation
for your computer.
•
The router might not be configured as the default gateway on your computer.
Reboot the computer and verify that the router address (www.routerlogin.net) is listed by your computer as the
default gateway address.
•
You might be running login software that is no longer needed. If your ISP provided a program to log you in to
the Internet (such as WinPoET), you no longer need to run that software after installing your router. You might
need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select the
Never dial a connection. Other browsers provide similar options.
Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1.
Launch a web browser from a computer or WiFi device that is connected to the network.
2.
Enter http://www.routerlogin.net.
A login window opens.
3.
Enter the router user name and password.
The user name is admin. The default password is password. The user name and password are case-sensitive.
The BASIC Home page displays.
Nighthawk X8 AC5000 Tri-Band WiFi Router
Troubleshooting
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