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Nest Hello
Nest Pro Guide
2019 | Confidential and Proprietary | Do not distribute

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Summary of Contents for Google Nest Hello

  • Page 1 Nest Hello Nest Pro Guide 2019 | Confidential and Proprietary | Do not distribute...
  • Page 2 A step-by-step guide to installing Nest Hello. Category expertise Find out how Nest Hello does it better. Better Together Explore the benefits of using Nest Hello along with other Google Nest products. Additional resources Any Qs? Pro line: 855-VIP-NEST or 855-847-6378 For footnotes - head to the back of this guide Got Feedback? Tell us what you think here.
  • Page 3 Meet Nest Hello Let’s take a closer look at Nest Hello to see what it takes to be a better doorbell. Status light 4:3 HD video with HDR and 160º field of view Microphone Infrared LEDs Light ring Button Speaker 1.0 in...
  • Page 4 Bandwidth requirements ● At 1600 x 1200, Nest Hello requires 800 to 2000 Kbps of upload bandwidth while streaming video. Nest Hello will use more bandwidth to stream video when there is more motion in the scene. If you subscribe to Nest Aware, your Nest Hello streams all video to the cloud for secure offsite storage.
  • Page 5 Don’t have time to read through the steps? Go to the Additional Resources section to watch the installation video. Get Prepared: Nest Hello needs to be powered by wires delivering 16 - 24 V AC, and at least 10 VA. Check with a meter or visit the voltage requirements support page here or the compatibility widget here.
  • Page 6 ● Covers vary, some pull or slide off while others use screws. Tip: If there is no existing chime recommend a Google Home Mini speaker to announce door guests. Step 6: Take a picture of the chime’s wires on your phone This will help with future troubleshooting.
  • Page 7 If the doorbell is located in a corner, you can use the included wedge to change the viewing angle. This will point Nest Hello away from the wall and help prevent the IR night vision light from washing out the video.
  • Page 8 Step 18: Check that Hello is on Nest Hello will take a few seconds to turn on. You’ll hear a chime and the light ring should start pulsing blue. If it’s not, select “No, it’s not blue” in the app and it will help you troubleshoot.
  • Page 9: Troubleshooting Tips

    Troubleshooting tips Take a look at how to solve some of the most common issues that can arise with Nest Hello. Visit here to find additional Nest Pro’s. You receive an error Nest Hello is offline message in the app...
  • Page 10 Troubleshooting tips Take a look at how to solve some of the most common issues that can arise with Nest Hello. Solve it: Chime won’t stop ringing Electronic chimes might ring unexpectedly. At a first glance, it might seem like this is due to a faulty chime as a small amount of voltage can be present.
  • Page 11 Category expertise: Nest Hello Let’s see how Nest Hello is the ultimate way of seeing who is at the door. Streaming Alerts Streaming is the quickest way to deliver Smart cameras capture images and send alerts Internet-based content to devices across the web in based on motion, sound, or other events.
  • Page 12 Category expertise: Nest Hello Let’s see how Nest Hello is the ultimate way of seeing who is at the door. Detection High Dynamic Range (HDR) Package detection is a new feature designed to Cameras with HDR capture multiple images at...
  • Page 13 Category expertise: Nest Hello Let’s see how Nest Hello is the ultimate way of seeing who is at the door. Chime duration Silencing the doorbell If there is an electronic chime, Hello allows for users Is the baby sleeping and you don’t want it disturbed? to adjust how long the doorbell rings when someone Maybe it’s you who is sleeping.
  • Page 14 Better together Powered by the Google Assistant, Google Nest products come together to help customers even more throughout their day. How does it work Ask the Google Assistant together? Access the Nest Hello ● See who’s at the door on “Hey Google,...
  • Page 15: Additional Resources

    Additional resources Prefer watching videos? Take a look at our Nest Hello installation video: Tell us what you thought about this training here. 2019 | Confidential and Proprietary | Do not distribute...
  • Page 16 Additional resources Here are some useful Nest Hello links if you need more information: ● GRT: https://googleretailtraining.exceedlms.com/student/path/11784-nest-hello ● Google Store: https://store.google.com/us/product/nest_hello_doorbell?hl=en-US ● Google Support: https://support.google.com/googlenest/answer/9249772?hl=en Tell us what you thought about this training here. 2019 | Confidential and Proprietary | Do not distribute...
  • Page 17 ○ Google Nest Protect? Go to https://googleretailtraining.exceedlms.com/student/path/11697-nest-protect https://store.google.com/us/product/nest_protect_2nd_gen?hl=en-US ○ Google Nest Secure? Go to https://googleretailtraining.exceedlms.com/student/path/11850-nest-secure https://store.google.com/us/product/nest_secure_alarm_system?hl=en-US ○ Google Nest x Yale lock? Go to https://googleretailtraining.exceedlms.com/student/path/11856-nest-yale-lock https://store.google.com/us/product/nest_x_yale_lock?hl=en-US Tell us what you thought about this training here. 2019 | Confidential and Proprietary | Do not distribute...
  • Page 18 Some features, including video streaming, recording, and mobile notifications, require working internet and Wi-Fi. Chromecast-enabled TV required to view on TV. Familiar face alerts require a Google Nest Aware subscription. Not available on Hellos used in Illinois. 2019 | Confidential and Proprietary | Do not distribute...

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Nest pro