Download
Share
Print this page
  1. Manuals
  2. Brands
  3. SHIFT4 Manuals
  4. Touch terminals
  5. UTG Ingenico 3070
  6. Manual

SHIFT4 UTG Ingenico 3070 Manual

Hide thumbs

Advertisement

Quick Links

Download this manual
UTG
®
Using Legacy External Devices
Copyright © 2019 Shift4 Payments, LLC. All rights reserved.
Join us for treats Thursday, Month Day, at 3:00 p.m. in the kitchen.

Advertisement

loading
Need help?

Need help?

Do you have a question about the UTG Ingenico 3070 and is the answer not in the manual?

Questions and answers

Related Manuals for SHIFT4 UTG Ingenico 3070

Summary of Contents for SHIFT4 UTG Ingenico 3070

  • Page 1 ® Using Legacy External Devices Copyright © 2019 Shift4 Payments, LLC. All rights reserved. Join us for treats Thursday, Month Day, at 3:00 p.m. in the kitchen.
  • Page 2 Notice to Governmental End Users If any Shift4 product is acquired under the terms of a Department of Defense contract: use, duplication, or disclosure by the US Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of 252.227.7013. Civilian agency contract: use, reproduction, or disclosure is subject to 52.227-19 (a) through (d) and restrictions set forth in the accompanying end user...
  • Page 3 EMV compliant. The Using Legacy External Devices document is intended for those merchants who have already integrated with Shift4 and are using the UTG, but have not upgraded their devices. The following devices are no longer supported on UTG versions 2288 and higher.
  • Page 4 Configuring Ingenico 3070 Requirement: Verify that UPOS Interface Application displays on the Ingenico 3070 screen on boot-up. If the version information is not displayed, contact the Shift4 Customer Support team at 702.597.2480, option 2. Ingenico 3070 (U.S.) Ingenico 3070 (Canada) ©...

  • Page 5: Changing The Baud Rate

    1. To restart the device, disconnect and reconnect the power cord. 2. Simultaneously press and hold the 1, Cancel, and Enter buttons. 3. Select the Supervisor menu. Contact the Shift4 Customer Support team at 702.597.2480, option 2 for the default password.

  • Page 6: Booting The Device

    15. From the Extended menu, select the Supervisor menu. This menu is password protected. Contact the Shift4 Customer Support team at 702.597.2480, option 2 for the default password. 16. To open and set the Supervisor menu options, type the password and the following settings: Select Sys Parameters •...
  • Page 7 • • Flow Control: None Requirement: You must load the Shift4 template forms on the Ingenico i6550 device. Refer to the Loading Shift4 Template Forms on Ingenico Devices section in this document. © 2019 Shift4 Payments, LLC. All rights reserved.
  • Page 8 2.32, Kernel 2.86, SSA 02.51, MNT 01.30 displays on the Ingenico i6780 screen on boot up. If the version information is not displayed, contact the Shift4 Customer Support team at 702.597.2480, option Booting the Device To boot the Ingenico i6780, complete the following steps: 18.
  • Page 9 25. From the Extended menu, select the Supervisor menu. This menu is password protected. Contact the Shift4 Customer Support team at 702.597.2480, option 2 for the default password. 26. To open and set the Supervisor menu options, enter the password and complete the following steps: Select Sys Parameters •...
  • Page 10 Stop Bits: 1 • Flow Control: None • Requirement: You must load the Shift4 template forms on the Ingenico i6780 device. Refer to the sections regarding forms for Ingenico devices in this document. © 2019 Shift4 Payments, LLC. All rights reserved.
  • Page 11 The following message appears. 3. Select the desired Coordinates File. A default Coordinates File should have been downloaded with the Shift4 forms. Each device will have its own coordinates file. An example file with field explanations is provided below the screenshot.
  • Page 12 (*) at the beginning of it. *Screen Number, Field, X, Y 6,Subtotal,165,15 6,Tip,165,45 6,Total,165,75 7,Amount,120,20 11,Amount,200,60 © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA Page 12 of 64...
  • Page 13 Minus (-) or Arrow Down: scroll down • • Enter: select highlighted item Cancel or Clear: previous screen • Any button enables backlight • iPP320 iPP350 Touch iSC250 © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA Page 13 of 64...
  • Page 14 Telium UIA 1.6 Ingenico forms do not allow leading zeros in the ‘Enter Card Number’ prompt. Telium UIA 2.2 No known issues. © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA Page 14 of 64...
  • Page 15 To skip all other manual card entry screens use • the Enter button. A card number entered on the MCE screen must • be at least 12 digits. © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA Page 15 of 64...
  • Page 16 30. From the TSA System menu, select the TDA menu. 31. From the TDA menu, select 0 – Configuration, 0 - Communication and then, 0 – Select Comm. Type. © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA...
  • Page 17 • Parity: None Stop Bits: 1 • Requirement: You must load the Shift4 template forms on the devices. Refer to the sections regarding forms for Ingenico devices in this document. © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4...
  • Page 18 Amount with tip screen • Loading Shift4 Template Forms on Ingenico Devices You must load Shift4 template forms on the following Ingenico devices in order to incorporate and display greeting, input, and error information associated with transactions: • Ingenico 3070 Ingenico i6550 •...
  • Page 19 After you have installed the Ingenico OPOS driver and the Ingenico Form Designer application, you must configure the Ingenico OPOS device to ensure successful communication between the Ingenico Form Designer and the device where you are installing the Shift4 forms. The Ingenico OPOS utility differs depending on which Ingenico device you are using.
  • Page 20 Universal Transaction Gateway Using Legacy External Devices 37. Click OK. © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA Page 20 of 64...
  • Page 21 From the Byte Size list, select 8. • • From the Parity list, select None. From the Stop Bits list, select 1. • 42. Click OK. © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA Page 21 of 64...
  • Page 22 Using Legacy External Devices Downloading the Shift4 Template Forms for Ingenico Devices To download and extract the Shift4 template forms, use the links in the table below. 43. Download the template forms for your Ingenico device from the Shift4 website: For this device...
  • Page 23 Ingenico device, including UTG, UTG Stub, and UTG Service before loading forms. To load Shift4 template forms on the Ingenico device, complete the following steps: 46. Connect the Ingenico device to the computer where you extracted the forms. 47. From the Start menu select Programs > Ingenico > Form Designer > Form Designer Application to open the Ingenico Form Designer.
  • Page 24 Follow the instructions provided by the device manufacturer. Portions of the Shift4 template forms can be edited with either the Ingenico Form Designer or any graphics editor, depending on the changes to be made to the form. The Ingenico i6550 is shown.
  • Page 25 WARNING! Do not alter the layout of the form. Do not delete buttons on the form. Only the graphics and the text can be altered. The following table provides descriptions for the Shift4 forms or file names. Shift4 Template Forms and Descriptions for Ingenico Devices...
  • Page 26 Universal Transaction Gateway Using Legacy External Devices Shift4 Template Forms and Descriptions for Ingenico Devices File Name (DO NOT CHANGE) Form Name Form Number Form Description (Screen Image) i6550/i6780 When the system is idle, it IdleScreen2 rotates through the first four...
  • Page 27 Universal Transaction Gateway Using Legacy External Devices Shift4 Template Forms and Descriptions for Ingenico Devices File Name (DO NOT CHANGE) Form Name Form Number Form Description (Screen Image) i6550/i6780 Transaction was approved. Customer to enter signature then click Accept. SignBelow...
  • Page 28 Any text displayed in blue when viewing the form in the Ingenico Form Designer can be modified. The Ingenico i6550 Text Box is shown. To edit the Shift4 template forms in the Form Designer: 52. In the Form Designer window, open the *.ic* file of the form to be edited.
  • Page 29 Any text displayed in black when viewing the form in the Form Designer can be modified in any graphics editor. To edit the Shift4 template forms in your graphics editor, complete the following steps: 57. In your graphics software, open the *.bmp file of the form to be edited.
  • Page 30 73. In the Terminal view pane (right side), click the Up folder until you reach the top level. 74. Double click HOST. 75. Select all files in the middle pane and drag them into the Terminal view pane. © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA...
  • Page 31 Ingenico devices include editable forms. This allows merchants to add specific wording and logos on individual forms or in the background of every form. Portions of the Shift4 template forms, such as images, button placement, and text placement, can be edited with the Telium Form Builder.
  • Page 32 PINEntry pinentry PINEntry pinentry controls may be moved but not resized and the text must NOT be changed. © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA Page 32 of 64...
  • Page 33 Universal Transaction Gateway Using Legacy External Devices The following table provides descriptions for the Shift4 forms or file names for the Ingenico Telium devices. Form Name File Name Form Description Version (Screen Image) (Do Not Change) When the system is idle, it rotates through MainScreen zMAIN1.K3Z...
  • Page 34 UIA v3.x When the system is idle, it rotates through Enter New Amount a17ManAmt.K3Z the first four forms to prevent screen above burnout. © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA Page 34 of 64...
  • Page 35 Enter to bypass entry. above Enter PIN z36EntPin.K3Z Cardholder to enter PIN number. Used to display various messages to the Display Message z411info.K3Z card holder. © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA Page 35 of 64...
  • Page 36 “.TGZ” extension. 78. For UIA updates, you should have a file with an “.OGZ” extension. 79. Copy the “.TGZ” file or the “.OGZ” file(s) to “..\Shift4\UTG2\Update\Forms\DeviceType” where DeviceType represents the type of Telium device, such as “Ingenico iSC250 P2PE.”...
  • Page 37 Note: There should only be one set of forms in the folder. If you have a previous package of forms, make a copy and store in another folder for future use. © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA...
  • Page 38 Limit Simultaneous Downloads in TuneUp on the Devices tab to a lower number. See the UTG Quick Installation Guide for more information. © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA...
  • Page 39 91. Click OK to close the Options window. To edit the Shift4 template forms in the Telium Form Builder complete the following steps: 92. From the Telium Form Builder menu, select File > Open and select the form to edit.
  • Page 40 Converting a UIA device to RBA The quickest way to convert a device currently running UIA to RBA is to push the Shift4 RBA package. If the package option is not available, you can push the RBA update manually. Since RBA only supports P2PE implementations, the existing UIA device must already have P2PE enabled in order to update it without returning the device to a key injection facility.
  • Page 41 Note: This option should only be utilized if the device is running a UIA version prior to UIA 8. 9. Download the Shift4 RBA forms for the device you are planning to update. 10. Ensure that UTG is still configured for the UIA version of the Ingenico Telium P2PE device.
  • Page 42 Converting a non-P2PE UIA device to RBA You will need to send your device back to the key injection facility to load the P2PE key and the RBA application. © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA...

  • Page 43: Resetting The Device

    Tip 2 option allows the customer to choose between a preset tip amount, or a manually-entered tip amount. © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA...

  • Page 44: Other Settings

    On the scrolling message, watch for the number to press to open the Baud Rate menu. 107. Press the appropriate number for the Baud Rate menu. © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA Page 44 of 64...
  • Page 45 Disconnect and then reconnect the power cord to reset the device. 111. Use the F1 and F3 arrow buttons to change the options: • Baud rate: (1) = 19200 © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA Page 45 of 64...
  • Page 46 Verify that the following settings have been applied on the UTG Stub IP to Serial window: • Data Bits (Byte Size): 8 Parity: None • Stop Bits: 1 • • Flow Control: None © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA Page 46 of 64...
  • Page 47 Clear: backspace • • Cancel: previous screen Verifone MX 850 Verifone MX 870 Verifone MX 870 Contactless Verifone MX 915 Verifone MX 925 © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA Page 47 of 64...
  • Page 48 To find the FormAgent version on the Verifone device, complete the following steps: 1. Verify the UTG is not running. 2. Power cycle the device. 3. Confirm the FormAgent version is displayed on boot up. © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA Page 48 of 64...
  • Page 49 Reset the device by completing the following steps: Using a paperclip or ballpoint pen, press the reset button. • • Type the password supplied in Verifone documentation. © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA Page 49 of 64...
  • Page 50 VeriTar – Verifone’s VeriTar application used to create TGZ files Note: Verifone Tools are supplied by Verifone. For more information on Verifone Tools contact Verifone. © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA Page 50 of 64...

  • Page 51: Configuring The Device

    123. Return to System Mode menu and select File Manager. Select Run Application to restart the application without completely rebooting the device. © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA Page 51 of 64...
  • Page 52 To push forms or FormAgent updates to all compatible Verifone devices, complete the following steps: 124. Extract the Shift4 forms from the downloaded .zip file. They should have a “.TGZ” extension. The file name must be 20 characters or less.
  • Page 53 Various graphics software programs may be used to create images such as buttons or backgrounds for use in the forms, but modifying the forms must be done using the form manager application. The form © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4...
  • Page 54 WARNING! Altering the layout of the form is permitted, but the Control ID must not be changed. It is also important not to add or delete buttons on the form. Shift4 Template Forms and Descriptions for Verifone MX Series Devices File Name Form Name...
  • Page 55 Universal Transaction Gateway Using Legacy External Devices Shift4 Template Forms and Descriptions for Verifone MX Series Devices File Name Form Name Form Number (DO NOT Form Description (Screen Image) CHANGE) SelectCardType The customer is to select the scr08 scr08 (Please select the Card Type) card type.
  • Page 56 Universal Transaction Gateway Using Legacy External Devices Shift4 Template Forms and Descriptions for Verifone MX Series Devices File Name Form Name Form Number (DO NOT Form Description (Screen Image) CHANGE) The customer is to swipe their SlideCard card or press the manual button...
  • Page 57 Universal Transaction Gateway Using Legacy External Devices Shift4 Template Forms and Descriptions for Verifone MX Series Devices File Name Form Name Form Number (DO NOT Form Description (Screen Image) CHANGE) This is used for customized SCR50 PromptForConfirmation scr50 prompting, such as ‘Is this email address correct?’...
  • Page 58 Make all Enter buttons the same button Control ID=1 Make all Clear buttons the same button Control ID=3 Make all Cancel buttons the same button Control ID=2 © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA Page 58 of 64...
  • Page 59 Using Graphics Software Any text displayed in black when viewing the form in the Form Designer can be modified in any graphics editor. To edit the Shift4 template forms in your graphics editor, complete the following steps: 132. In your graphics software, open the *.bmp file of the form to be edited.
  • Page 60 Form Manager). This file should have a “.TGZ” extension and the file name must be 20 characters or less. 135. Copy the “.TGZ” file to ...\Shift4\UTG2\Update\Forms\DeviceType, where DeviceType represents the type of Verifone device, such as “Verifone MX 850.” 136.
  • Page 61 Note: There should only be one set of forms in the folder. If you have a previous package of forms, make a copy and store in another folder for future use. © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA...
  • Page 62 LID – Line Item Detail: Displays line item details on the device T&P – Google Wallet Tap & Pay CTP – Confirmation Text Prompting © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA Page 62 of 64...

  • Page 63: Appendix B - Device Maintenance

    Interac Debit Key Exchange section for more information. Checks the version of selected devices against the version in Check Update(s) Lighthouse Transaction Manager and downloads an update if © 2019 Shift4 Payments, LLC. All rights reserved. Version 1.4 External Use NDA Page 63 of 64...
  • Page 64 Ingenico iPP320 CAN MAC Values section for more information. Verify Forms Verifies that no Shift4 forms are missing for selected devices. Can be used to manually push forms to all similar devices that are selected on the Device Maintenance screen. See the UTG Automatic...

This manual is also suitable for:

Utg ingenico i6550Utg ingenico i6780