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WHO TO CONTACT IF YOU HAVE A WARRANTY CLAIM
All claims made under this warranty shall be directed to the:
COMPRESSED AIR TREATMENT DIVISION at (303) 783-2322
To initiate a possible warranty claim.
1. Contact the Compressed Air Treatment Division at 303 783-2322 and provide the following
a. Customer name, contact name, phone number, addresses.
b. Dryer serial number and model number.
c. Description of problem or complaint with as much detail as possible.
2. Gardner Denver dryer service will ask for a purchase order at this time. The
event that parts or labor are non-warranty. If a warranty situation is deemed to exist, the distributor will not
be billed for the call. Gardner Denver service issues a warranty number known as an authorization to return
(number) to the distributor at this time.
3. Gardner Denver service will contact the customer to determine the nature of the problem and attempt to
solve it over the phone. If the problem cannot be resolved over the phone, arrangements will be made for
an outside service source to look at the dryer and determine a course of action for repairs. The contractor
will be given the ATR number as a reference for the job.
NOTE:
MANY REPAIRS ON A REFRIGERATED AIR DRYER CAN BE DONE BY A TECHNICIAN WITH NO EPA
REFRIGERANT HANDLING CERTIFICATION. THIS WOULD INCLUDE CONDENSER CLEANING,
HOT GAS VALVE ADJUSTMENTS, DRAIN VALVE AND FAN MOTOR REPLACEMENT.
CERTIFICATION IS REQUIRED WHEN THE REFRIGERANT SIDE OF THE SYSTEM NEEDS WORK
4. The service contractor will be allowed 2 hours for an initial inspection of the dryer. If, at this time, the
cause of failure is determined to be non-warranty, (see what is covered and what is not covered) the
distributor will be billed for the inspection. The distributor can then recover his costs from the end user. If
the failure is within warranty, the service contractor will be asked to provide an estimate for the cost of the
repairs. Once a price is established, the contractor will be given permission to proceed.
OR REFRIGERANT IS PURCHASED AT A WHOLESALER.
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information:
P.O. will be used in the
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