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CLEANING
Troubleshooting for Wi-Fi ® Internet Viewing
Category
Problem
Description / Error
Account
I am unable to
login even after
registration.
Account
I receive an error
message saying:
"Email ID is not
registered".
Account
What do I do
if I forgot my
password?
Account
I am unable to
receive a new
password although
I have used the
"Forgot password"
option.
I get a message:
We are having
problems accessing
your camera. This
could be due to
lack of internet
connection. Please
wait and try again
later.
Solution
Please check your user name
and password.
Please ensure that you have
registered with us. Tap Create
Account to create an account.
Tap "Forgot Password ?" on your
Android™ or iOS application.
An email will be sent to your
registered email address.
1. The e-mail might have been
sent to your Junk Mail Folder.
Please check your Junk Mail
Folder.
2. There might be a delay in
getting your e-mail. Please
wait a few minutes and
refresh your email account.
1. Please try again in a few
minutes.This could be
because of any issue with
your internet connection.
2. If the problem remains,
please restart your Camera
to check if this fixes the
problem.
3. Please restart your Wireless
Router.
17
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