Do you have a question about the HZB-15/BF and is the answer not in the manual?
Questions and answers
Michael m Rowland
April 4, 2025
ice machine not working but red ice light is on
1 comments:
Mr. Anderson
April 4, 2025
The Chard HZB-15/BF ice machine is not working when the red ice light is on because the ice basket is full. You need to pull out the ice basket and empty it, then restart the ice maker.
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Kristy Barr
March 24, 2025
My ice maker stopped working. It only makes a noise when turned on or off
1 comments:
Mr. Anderson
March 24, 2025
The issue could be related to the water pump not injecting water properly. If the ice maker only makes noise when turned on or off and does not produce ice, the water pump may not be functioning correctly. Check if the “ADD WATER” indicator is on, which means the machine is not receiving water. Ensure the water bottle is full and properly placed. If necessary, replace the water bottle with a new one and restart the unit, allowing at least 3 minutes for the refrigerant liquid inside the compressor to settle before restarting.
This answer is automatically generated
Lily Leung
March 16, 2025
Why is the ice not going into the basket
1 comments:
Mr. Anderson
March 16, 2025
Ice may not be going into the basket of the Chard HZB-15/BF due to the following reasons:
1. The ice basket is full – If the ice basket is full, the “Ice” indicator will be on. The solution is to pull out and empty the ice basket. 2. Ice cubes are sticking together – This can happen if the ice cycle is too long. The solution is to stop the ice maker, let the ice blocks melt, and select the small ice size button. 3. Water temperature is too low – If the inner tank's water is too cold, it can affect ice formation. The recommended water temperature is between 45℉ and 90℉. 4. High ambient or water temperature – If the surrounding or inner tank water temperature is too high (above 90℉), the ice-making cycle may not function properly. Running the ice maker in a cooler environment and using colder water can help. 5. Refrigerant leakage or blocked cooling system – If there is refrigerant leakage or a blockage in the cooling system, ice production may stop. A qualified technician should verify and fix the issue.
This answer is automatically generated
Suzanne Tingen
March 9, 2025
Water is leaking from the front of the machine where the ice basket is. When you remove the ice basket it is full of water underneath where the basket sits. This is causing water to trickle out of the front of the machine.
What may be the causes of why this is happening?
1 comments:
Mr. Anderson
May 14, 2025
The possible causes of water leaking from the front of the Chard HZB-15/BF ice maker where the ice basket is located include:
1. The ice basket is full, and melted ice or excess water is overflowing. 2. The drain plug at the back may not be tightly fastened, causing water to leak and collect at the front. 3. The water bottle may not be properly seated or pierced, leading to spills that flow toward the front. 4. The unit may not be placed on a level surface, causing water to shift and leak forward.
This answer is automatically generated
Bernadine Neil
March 8, 2025
Where can I get a water replacement cap for this model
1 comments:
Mr. Anderson
May 14, 2025
The context does not mention a water replacement cap or where to find one. However, for replacement parts like this, you can contact CHARD International LLC customer service at customerservice@chardinternational.com or call 888-815-4252 (8am–5pm CST).
Page 1
USER MANUAL ICE MAKER Model: HZB-15/BF HZB-22/BF INSTRUCTION MANUAL It is important that you read these instructions before using your portable ice maker and we strongly recommend that you keep them in a safe place for future reference.
TABLE OF CONTENTS TABLE OF CONTENTS IMPORTANT SAFETY INSTRUCTIONS……………………………………………….…2 PREPARING YOUR ICE MAKER FOR USE …………………………………………………………………….3 IMPORTANT SAFETY TIPS GETTING TO KNOW YOUR UNIT………………………………………………………..5 OPERATING PROCEDURES & MAINTENANCE………………………………………6 ………………….…………………………………………...6 UNPACKING YOUR ICE MAKER ……………….……….…………………………………...7 CONNECTING YOUR ICE MAKER ….………………………………………..7 CLEANING AND MAINTAINING YOUR ICE MAKER USING YOUR ICE MAKER……………….……..………………………………………...8 …………………………….……………………………………………9 TROUBLESHOOTING...
IMPORTANT SAFETY INSTRUCTIONS Your safety and the safety of others are very important. We have provided many important safety messages manual and your appliance. Always read and obey all safety messages. This is the safety alert symbol: All safety messages will follow the safety alert symbol and the word “DANGER” or “WARNING”. DANGER WARNING These words mean:...
PREPARING YOUR ICE MAKER FOR USE IMPORTANT SAFETY TIPS When using electrical appliances, basic safety precautions should be followed to reduce the risk of fire, electric shock, and injury to persons or property. Read all instructions before using any appliance. Do not operate this,or any other appliance with a damaged cord.
Page 5
CAUTION – Risk Of Fire Or Explosion. Dispose Of Property In Accordance With Federal Or Local Regulations. Flammable Refrigerant Used . CAUTION-Risk Of Fire Or Explosion Due To Puncture Of Refrigerant Tubing;Follow Handling Instructions Carefully. Flammable Refrigerant Used. The ice maker should be installed in accordance with the safety standard for Refrigeration ...
GETTING TO KNOW YOUR UNIT UNIT SMART CORE FOR THE WATER BOTTLE BUTTON TO POP UP THE WATER FAUCET OPERATION PANEL ICE CUBE BASKET Can be pulled out AIR OUTLET COLD WATER FAUCET (Need to be pop up by the button near the operation panel) WATER DRAIN CAP OPERATION PANEL...
OPERATING PROCEDURES & MAINTENANCE UNPACKING YOUR ICE MAKER 1. Remove the exterior and interior packaging. Check that ice scoop is included. If any parts are missing, please contact our customer service. 2. Clean the interior with lukewarm water and a soft cloth. Take out the ice basket and clean it .
CONNECTING YOUR ICE MAKER DANGER * Improper use of the grounded plug can result in the risk of electrical shock. If the power cord is damaged please call our customer service. 1. This unit should be properly grounded for your safety. The power cord of this appliance is equipped with a three-prong plug which mates with standard three prong wall outlets to minimize the possibility of electric shock.
ENJOY THE COLD WATER ( For HZB-15/BF model only) The cold water can be enjoyed only after the ice-making have worked for more than half hour. 1. Press the button to pop up the cold water faucet.
Verify by a qualified technician. Pipe in the cooling system Verify by a qualified technician. is blocked. TECHNICAL PARAMETERS & CIRCUIT DIAGRAM TECHNICAL PARAMETERS HZB-15/BF Model HZB-22/BF Description Ice maker using bottled water, with cold water dispensing function Power Rating...
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Do you have a question about the HZB-15/BF and is the answer not in the manual?
Questions and answers
ice machine not working but red ice light is on
The Chard HZB-15/BF ice machine is not working when the red ice light is on because the ice basket is full. You need to pull out the ice basket and empty it, then restart the ice maker.
This answer is automatically generated
My ice maker stopped working. It only makes a noise when turned on or off
The issue could be related to the water pump not injecting water properly. If the ice maker only makes noise when turned on or off and does not produce ice, the water pump may not be functioning correctly. Check if the “ADD WATER” indicator is on, which means the machine is not receiving water. Ensure the water bottle is full and properly placed. If necessary, replace the water bottle with a new one and restart the unit, allowing at least 3 minutes for the refrigerant liquid inside the compressor to settle before restarting.
This answer is automatically generated
Why is the ice not going into the basket
Ice may not be going into the basket of the Chard HZB-15/BF due to the following reasons:
1. The ice basket is full – If the ice basket is full, the “Ice” indicator will be on. The solution is to pull out and empty the ice basket.
2. Ice cubes are sticking together – This can happen if the ice cycle is too long. The solution is to stop the ice maker, let the ice blocks melt, and select the small ice size button.
3. Water temperature is too low – If the inner tank's water is too cold, it can affect ice formation. The recommended water temperature is between 45℉ and 90℉.
4. High ambient or water temperature – If the surrounding or inner tank water temperature is too high (above 90℉), the ice-making cycle may not function properly. Running the ice maker in a cooler environment and using colder water can help.
5. Refrigerant leakage or blocked cooling system – If there is refrigerant leakage or a blockage in the cooling system, ice production may stop. A qualified technician should verify and fix the issue.
This answer is automatically generated
Water is leaking from the front of the machine where the ice basket is. When you remove the ice basket it is full of water underneath where the basket sits. This is causing water to trickle out of the front of the machine. What may be the causes of why this is happening?
The possible causes of water leaking from the front of the Chard HZB-15/BF ice maker where the ice basket is located include:
1. The ice basket is full, and melted ice or excess water is overflowing.
2. The drain plug at the back may not be tightly fastened, causing water to leak and collect at the front.
3. The water bottle may not be properly seated or pierced, leading to spills that flow toward the front.
4. The unit may not be placed on a level surface, causing water to shift and leak forward.
This answer is automatically generated
Where can I get a water replacement cap for this model
The context does not mention a water replacement cap or where to find one. However, for replacement parts like this, you can contact CHARD International LLC customer service at customerservice@chardinternational.com or call 888-815-4252 (8am–5pm CST).
This answer is automatically generated