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Master & Dynamic's Limited Warranty does not cover normal wear and tear to
items such as blown drivers, battery degradation from normal use, cut cords,
bent jacks, loss or theft. Replaceable parts subject to wear and tear such as
ear tips and cables will be replaced only in case of malfunctioning due to
material or manufacturing defects, and only once during the warranty period
of your product.
The serial number and proof of purchase are required in order to enact the
warranty for products purchased on our website or from an authorized
retailer or reseller. This policy is also applicable to products received as a gift.
If we need to replace your earphones due to a battery defect, your earphones
will be new or equivalent to new in performance and reliability. You will void
your warranty if you disassemble your earphones or expose them to excessive
moisture. If you believe your product is defective within the warranty period,
please contact us at support@masterdynamic.com. Please include your
product's serial number, proof of purchase, telephone number and full return
shipping address in your message to us. Conditional to serial number, proof of
purchase, and warranty validity, you will be issued a return authorization and
instructions for return shipment. Please note that the dispatch of a replace-
ment product will take place after our receipt of the defective product. For
questions regarding your product's warranty, please contact Master &
Dynamic Support at support@masterdynamic.com.
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