Gemalto AT10Ki User Manual
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Gemalto AT10Ki User Manual

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Gemalto
Document Reader AT10Ki
User Guide
Document: DT-019XX
Version:
DRAFT 1
Date:
August 2018

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Summary of Contents for Gemalto AT10Ki

  • Page 1 Gemalto Document Reader AT10Ki User Guide Document: DT-019XX Version: DRAFT 1 Date: August 2018...
  • Page 2 Introduction Important Notices By using the Gemalto Intelligent Document Reader AT10Ki product range (the “Product”), you (the “User”), agree to be bound by the following terms and conditions. Because use of the Product varies widely and is beyond the control of Gemalto the user is responsible for determining whether the Gemalto Product is fit for a particular purpose and suitable for user’s application.

  • Page 3: Electromagnetic Compatibility (Emc)

    Intelligent Document Reader AT10Ki User Guide Introduction Preface This user guide describes the features and functions of the Gemalto Intelligent Document Reader AT10Ki (PV75-XX-XX-XX). Revision History Version Date Description August 2018 DRAFT Electromagnetic Compatibility (EMC) The Products are designed to be immune to levels of interference generated within an office environment and not to interfere with other equipment.
  • Page 4 Intelligent Document Reader AT10Ki User Guide Introduction NO MODIFICATIONS. Modifications to this device shall not be made without the written consent of Gemalto. Unauthorized modifications may void the authority granted under FCC Rules permitting the operation of this device. Product Labelling...

  • Page 5: Taiwanese Regulatory Notices

    Do not send equipment back to Gemalto unsolicited. Packing for Transportation When packing this product for repair or shipment, carefully disconnect the cables and power supply and pack in the original inner and outer packaging cartons.
  • Page 6 This manual contains important information regarding the operation of the Gemalto Intelligent Document Reader AT10Ki. For the safe and reliable operation of the readers, all users must ensure that they are familiar with and fully understand all instructions contained herein.
  • Page 7 Intelligent Document Reader AT10Ki User Guide Introduction  Use a safe cloth that will not damage glass, such as the provided Microfiber Cleaning Cloth. To reorder cleaning cloths, contact Global Technical Services (GTS). Do not use abrasive cleaners or solvents. These may scratch the glass or damage the oleophobic coating.

  • Page 8: Table Of Contents

    Intelligent Document Reader AT10Ki User Guide Introduction Table of Contents Electromagnetic Compatibility (EMC) ..........................3 FCC/Canada Radio Frequency Rules and Regulations ...................... 3 Taiwanese Regulatory Notices ............................5 Disposal - European Directive 2011/65/EU ......................... 5 Packing for Transportation ..............................5 Introduction ..................................

  • Page 9: Introduction

    Gemalto has created a new stylish look that will fit into the décor of the most upmarket customer facing service desks.

  • Page 10: Supported Documents And Formats

    Intelligent Document Reader AT10Ki User Guide Introduction Supported documents and formats The Gemalto Intelligent Document Reader AT10Ki reads a wide-range of documents and formats:  Supported documents include passports, visas, ID cards and all other ICAO-standard travel documents, as well as many non-ICAO variations ...

  • Page 11: Imaging Features

    Two USB2.0 ports into the onboard Arm processor for attaching additional biometric devices like a webcam or fingerprint reader (requires POE, USB3 @ 1.5A or external PSU) Typical AT10Ki network map Imaging features The Gemalto Intelligent Document Reader AT10Ki family has many imaging features: Page 11 of 41...

  • Page 12: Physical Design Features

    LDS data and validation, photo extraction, etc. Physical design features The Gemalto Intelligent Document Reader AT10Ki family has the following physical design features:  A progress bar with Tick / Cross indicators make reading a document intuitive, helping to direct the user during a read and visually show the result of the read.

  • Page 13: Document Security Features

    Visible Image Infrared Image Ultraviolet Image The AT10Ki family can be used with Gemalto IDV document authentication engine and library as well as many other leading authentication providers. True-colour/Anti-glare Technologies Anti-glare technology, ambient light compensation and true colour imaging ensure that the Gemalto Intelligent Document Reader AT10Ki will deliver superior, accurate images of challenging documents in demanding conditions, including those with holographic laminates.
  • Page 14 Intelligent Document Reader AT10Ki User Guide Introduction Without Anti-Glare Technology With Anti-Glare Technology Overhead Ambient Lighting Ambient Light Removed Page 14 of 41...

  • Page 15: Reader Components

    Keep this surface clean to ensure optimum operation of the reader. See “Cleaning the reader” on page Document hood The Gemalto Intelligent Document Reader AT10Ki features a semi-enclosed hood that minimizes ambient light to ensure high-quality scans, especially in ultra-violet. The hood can easily be removed if the user needs to scan an extra thick document, or if the user finds it more convenient to use the reader this way.

  • Page 16: Status Indicator Leds

    The Gemalto AT10Ki can compensate for ambient light in most bright office environments and will work without the hood attached. Note that the hood can be fixed by using the glass mounting holes contact Gemalto support for more information. Status Indicator LEDs The status LEDs are designed to make the reading process more intuitive both for untrained or infrequent users and regular users.
  • Page 17 An RJ45 recepticle is provided for Ethernet connection, for best results use a CAT 6 cable capable of 1000Mbs operation.. HDMI Port A micro-HDMI port is avaiable for local screen output, this is by request to Gemalto. Page 17 of 41...
  • Page 18 Alternative Power Options The Gemalto Intelligent Document Reader AT10Ki can be powered from either a USB port or from a Power Over Ethernet network connection. Each of these has different capabilities summed in the table below:...
  • Page 19 Intelligent Document Reader AT10Ki User Guide Reader components When operating on USB 2.0 power (500mA) or USB 3.0 at 900mA, due to the limited power available over the USB interface:  the reader's speed will be slightly slower than when powered from the external PSU or USB 3 ...

  • Page 20: Installing The Reader (Legacy Usb)

    To unpack the reader: 1. Remove the contents from the box and separate the components from the packing material. 2. Verify that all the parts described have been received. If any parts are missing, contact Gemalto Technical Services. 3. Keep and store the original packaging in the event that the reader requires shipment back to Gemalto for maintenance.

  • Page 21: Install The Software

    To install the reader software: 1. Download the latest SDK software from the link. Click on the Gemalto Document Reader SDK x.x.x Setup.exe link and save the exe file to a known location on the host PC (for example, the desktop).

  • Page 22: Test The Reader Installation

    Intelligent Document Reader AT10Ki User Guide Installing the Reader (Legacy USB) To reduce the risk associated with hazardous voltage which, if not avoided, could result in death or serious injury:  Do not use the reader with any AC power supply other than the provided Gemalto AC power supply.
  • Page 23 Intelligent Document Reader AT10Ki User Guide Installing the Reader (Legacy USB) Verify that the yellow LEDs are in landing lights sequence and the Reader State in the lower left is “Enabled”. The reader is ready to accept documents. Select the test card (DS-00031 or DS-00034) supplied with the reader.

  • Page 24: Installing The Reader (Networked Mode)

    To unpack the reader: 1. Remove the contents from the box and separate the components from the packing material. 2. Verify that all the parts described have been received. If any parts are missing, contact Gemalto Technical Services. 3. Keep and store the original packaging in the event that the reader requires shipment back to Gemalto for maintenance.

  • Page 25: Install The Software

    Gemalto Document Reader SDK –(Required only for the user manuals) To install the reader software: 1. Download the latest SDK software from the link. Click on the Gemalto Messaging SDK x.x.x Setup.exe link and save the exe file to a known location on the host PC (for example, the desktop).

  • Page 26: Test The Reader Installation

    To onboard (provision) the reader: 1. Depending on the Gemalto test application selecting the new AT10Ki will allow you to go to the reader’s configuration pages. Alternatively use your web browser to connect using the IP address and port 3000, for instance the URL for the example above is: http://192.168.1.131:3000...
  • Page 27 Intelligent Document Reader AT10Ki User Guide Installing the Reader (Networked mode) Once the onboarding process has completed you are presented with the sign in screen. Use the credentials you just set to log into the reader. Once logged in you get to the management portal which gives you the capability to manage and test the reader.
  • Page 28 Installing the Reader (Networked mode) To test the reader: You can use one of the Gemalto test programs to check the reading function. Connect to the reader you want to test and then click the document capture icon. 1. Select the test card (DS-00031 or DS-00034) supplied with the reader.

  • Page 29: Reading Documents

    Intelligent Document Reader AT10Ki User Guide Reading Documents Reading Documents This section describes the proper document placement for travel documents: 1. Hold the document face down. Note:  For passports and booklet-style documents, open the document and ensure the data page is facing towards the reader and downwards.
  • Page 30 Intelligent Document Reader AT10Ki User Guide Reading Documents imaging, so the document reading procedure is identical to the procedure described above but depending on the document may take typically 3 to 12 seconds, the yellow progress bar LEDs turning off will show when the document can be removed.

  • Page 31: Networked Mode Operation

    Networked mode operation Networked mode operation The Gemalto Intelligent Document Reader AT10Ki has been designed to work in a network and be connected to enterprise could applications. Network connection also provides an easy way of connecting to multiple mobile devices such as tablets and phones and can provide a “reader pool” in the same way as can connect to the closest printer.

  • Page 32: Managing An Estate Of Readers

    The Gemalto AT10Ki reader then downloads the update and checks the digital signature of the release against the Gemalto public certificate stored in the reader. If the update package is valid then the reader will update itself. The reader will finish by rebooting.

  • Page 33: Maintenance

    Maintenance The Gemalto Intelligent Document Reader AT10Ki has no user-serviceable parts but its glass surface must be cleaned on a regular basis. For extensive repairs, return the reader to Gemalto service depot. See page 40 for more information. Cleaning the reader Clean the reader regularly to ensure proper performance.
  • Page 34 Intelligent Document Reader AT10Ki User Guide Maintenance The glass assembly slides towards the rear, be careful not to damage or remove the rubber gasket seal. The status/RFID PCB should stay in place. 3. Check that the status/RFID PCB is correctly located before reassembly. It should sit inside the reader and be pushed forward into the retaining clips (left picture arrowed).
  • Page 35 Intelligent Document Reader AT10Ki User Guide Maintenance 4. Align the front of the glass surround over the front of the reader and lower the rear of the glass down to mate with the lower chassis. You should not need to use force.

  • Page 36: Specifications

    Intelligent Document Reader AT10Ki User Guide Specifications Specifications Physical Dimensions Length: 18.7 cm (7.4”) Specifications Width: 16.0 cm (6.3”) Height: 6.5 cm (2.6”) 125 x 88 mm (4.92 x 3.47”) Imaging Window 4.0 mm (0.157") low iron glass with oleophobic coating Weight 1.1 kg (2.42 lbs)
  • Page 37 Intelligent Document Reader AT10Ki User Guide Specifications Power Supply Input voltage 100V to 240V AC +/-10% Specifications Line frequency 47 Hz to 63 Hz Cable length Power supply cable: 1.3 m (52 inches) AC line cord: 2.0 m (78 inches)

  • Page 38: Troubleshooting

    Intelligent Document Reader AT10Ki User Guide Troubleshooting Troubleshooting Use the following table to identify and correct common issues encountered when using the reader. Symptom Possible Causes Recommended Actions The LEDs do not come on There is no power to the reader.
  • Page 39 Intelligent Document Reader AT10Ki User Guide Troubleshooting The document is not orientated For details on document placement, see “Error! Reference source not found.” on correctly on the scanning window. page 24Error! Bookmark not defined.. The demo application is not The application may already be Verify that only one copy of the application working.

  • Page 40: 10. Customer Service

    A detailed description of the actions taken to correct the problem  The serial number of the reader (located on the reader’s bottom panel) Contacting GTS Once you have the above information, contact Gemalto’s Global Technical Services at technical.service@gemalto.com Page 40 of 41...

  • Page 41: Returning The Reader For Maintenance

    2. Initiate Call – The system manager should contact Gemalto GTS via telephone, or email. GTS will request a detailed description of the problem along with the serial number of the unit. It is the customer’s responsibility to include or have on hand all pertinent information.

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