Gemalto AT10K User Manual
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Gemalto AT10K User Manual

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Gemalto
Document Reader AT10K
User Guide
Document: DT-01958
Version:
A1
Date:
July 2018

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Summary of Contents for Gemalto AT10K

  • Page 1 Gemalto Document Reader AT10K User Guide Document: DT-01958 Version: Date: July 2018...
  • Page 2 Introduction Important Notices By using the Gemalto Document Reader AT10K product range (the “Product”), you (the “User”), agree to be bound by the following terms and conditions. Because use of the Product varies widely and is beyond the control of Gemalto the user is responsible for determining whether the Gemalto Product is fit for a particular purpose and suitable for user’s application.

  • Page 3: Electromagnetic Compatibility (Emc)

    Document Reader AT10K User Guide Introduction Preface This user guide describes the features and functions of the Gemalto Document Reader AT10K (PV70-XX-XX-XX). Revision History Version Date Description June 2018 Initial release Jul7 2018 FCC and Canada EMC notice Electromagnetic Compatibility (EMC) The Products are designed to be immune to levels of interference generated within an office environment and not to interfere with other equipment.
  • Page 4 Document Reader AT10K User Guide Introduction NO MODIFICATIONS. Modifications to this device shall not be made without the written consent of Gemalto. Unauthorized modifications may void the authority granted under FCC Rules permitting the operation of this device. Product Labelling...

  • Page 5: Disposal - European Directive 2011/65/Eu

    Do not send equipment back to Gemalto unsolicited. Packing for Transportation When packing this product for repair or shipment, carefully disconnect the cables and power supply and pack in the original inner and outer packaging cartons.
  • Page 6 Important Safety Information This manual contains important information regarding the operation of the Gemalto Document Reader AT10K. For the safe and reliable operation of the readers, all users must ensure that they are familiar with and fully understand all instructions contained herein.
  • Page 7 Document Reader AT10K User Guide Introduction  Modifications or changes to the Product, the interface cables or the power supply not expressly approved by the manufacturer could void the User's authority to operate the Product and/or break local laws or regulations.

  • Page 8: Table Of Contents

    Document Reader AT10K User Guide Introduction Table of Contents Electromagnetic Compatibility (EMC) ..........................3 FCC/Canada Radio Frequency Rules and Regulations ...................... 3 Disposal - European Directive 2011/65/EU ......................... 5 Packing for Transportation ..............................5 Introduction ..................................9 Supported documents and formats ............................. 9 Imaging features................................

  • Page 9: Introduction

    Gemalto has created a new stylish look that will fit into the décor of the most upmarket customer facing service desks.

  • Page 10: Imaging Features

    LDS data and validation, photo extraction, etc. Physical design features The Gemalto Document Reader AT10K family has the following physical design features:  A progress bar with Tick / Cross indicators make reading a document intuitive, helping to direct the user during a read and visually show the result of the read.

  • Page 11: Common Applications

    Travel document quality assurance during document issuance Security features The Gemalto Document Reader AT10K can help authentication software detect forged or counterfeit documents. Using Infra-Red light reveals security patterns and features such as Anti-Stokes inks and can highlight some MRZ substitutions.

  • Page 12: True-Colour/Anti-Glare Technologies

    Introduction True-colour/Anti-glare Technologies Anti-glare technology, ambient light compensation and true colour imaging ensure that the Gemalto OEM Document Reader AT10K will deliver superior, accurate images of challenging documents in demanding conditions, including those with holographic laminates. Studies have shown that reproducible colours and contrast are important for document authentication and Gemalto Document Readers are both flat field corrected and have colour calibration.
  • Page 13 Document Reader AT10K User Guide Introduction document window to scan them. The document window is slightly larger than ICAO 9303 requirements to accommodate oversized documents. The reader has document aligmnent guides on the left and rear and the user is advised to push the document squarely into the far left corner for the most consistent reading results.

  • Page 14: Status Indicator Leds

    To reduce the risk associated with hazardous voltage which, if not avoided, could result in death or serious injury:  Do not use the reader with any AC power supply other than the provided Gemalto AC power supply.  Do not use AC power supply and/or power cord if damaged.
  • Page 15 The Gemalto Document Reader AT10K can compensate for ambient light in most bright office environments and will work without the hood attached. Note that the hood can be fixed by using the glass mounting holes contact Gemalto support for more information.

  • Page 16: Installing The Reader

    To unpack the reader: 1. Remove the contents from the box and separate the components from the packing material. 2. Verify that all the parts described have been received. If any parts are missing, contact Gemalto Technical Services. 3. Keep and store the original packaging in the event that the reader requires shipment back to Gemalto for maintenance.

  • Page 17: Install The Software

    To install the reader software: 1. Download the latest SDK software from the link. Click on the Gemalto Document Reader SDK x.x.x Setup.exe link and save the exe file to a known location on the host PC (for example, the desktop).

  • Page 18: Test The Reader Installation

    Document Reader AT10K User Guide Installing the Reader To reduce the risk associated with hazardous voltage which, if not avoided, could result in death or serious injury:  Do not use the reader with any AC power supply other than the provided Gemalto AC power supply.
  • Page 19 Document Reader AT10K User Guide Installing the Reader Click Select. Verify that the yellow LEDs are in landing lights sequence and the Reader State in the lower left is “Enabled”. The reader is ready to accept documents. Select the test card (DS-00031 or DS-00034) supplied with the reader.

  • Page 20: Reading Documents

    Document Reader AT10K User Guide Reading Documents 3. Reading Documents This section describes the proper document placement for travel documents: 1. Hold the document face down. Note:  For passports and booklet-style documents, open the document and ensure the data page is facing towards the reader and downwards.
  • Page 21 Document Reader AT10K User Guide Reading Documents imaging, so the document reading procedure is identical to the procedure described above but depending on the document may take typically 4 to 12 seconds, the yellow progress bar LEDs turning off will show when the document can be removed.

  • Page 22: Maintenance

    4. Maintenance The Gemalto Document Reader AT10K has no user-serviceable parts but its glass surface must be cleaned on a regular basis. For extensive repairs, return the reader to Gemalto service depot. See page 28 for more information. Cleaning the reader Clean the reader regularly to ensure proper performance.
  • Page 23 Document Reader AT10K User Guide Maintenance The glass assembly slides towards the rear, be careful not to damage or remove the rubber gasket seal. The status/RFID PCB should stay in place. 3. Check that the status/RFID PCB is correctly located before reassembly. It should sit inside the reader and be pushed forward into the retaining clips (left picture arrowed).
  • Page 24 Document Reader AT10K User Guide Maintenance 4. Align the front of the glass surround over the front of the reader and lower the rear of the glass down to mate with the lower chassis. You should not need to use force.

  • Page 25: Specifications

    Document Reader AT10K User Guide Specifications 5. Specifications Physical Dimensions Length: 18.7 cm (7.4”) Specifications Width: 16.0 cm (6.3”) Height: 6.5 cm (2.6”) 125 x 88 mm (4.92 x 3.47”) Imaging Window 4.0 mm (0.157") low iron glass with oleophobic coating Weight 1.1 kg (2.42 lbs)

  • Page 26: Troubleshooting

    Document Reader AT10K User Guide Troubleshooting 6. Troubleshooting Use the following table to identify and correct common issues encountered when using the reader. Symptom Possible Causes Recommended Actions The LEDs do not come on There is no power to the reader.
  • Page 27 Document Reader AT10K User Guide Troubleshooting The document is not orientated For details on document placement, see “Error! Reference source not found.” on correctly on the scanning window. page 20Error! Bookmark not defined.. The demo application is not The application may already be Verify that only one copy of the application working.

  • Page 28: Customer Service

    A detailed description of the actions taken to correct the problem  The serial number of the reader (located on the reader’s bottom panel) Contacting GTS Once you have the above information, contact Gemalto’s Global Technical Services at technical.service@gemalto.com Page 28 of 29...

  • Page 29: Returning The Reader For Maintenance

    2. Initiate Call – The system manager should contact Gemalto GTS via telephone, or email. GTS will request a detailed description of the problem along with the serial number of the unit. It is the customer’s responsibility to include or have on hand all pertinent information.

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