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Getting Help
Getting Help
If you require assistance, contact Extreme Networks using one of the following methods:
Extreme Portal
Search the GTAC (Global Technical Assistance Center) knowledge base; manage support cases and
service contracts; download software; and obtain product licensing, training, and certifications.
The Hub
A forum for Extreme Networks customers to connect with one another, answer questions, and share
ideas and feedback. This community is monitored by Extreme Networks employees, but is not
intended to replace specific guidance from GTAC.
Call GTAC
For immediate support: (800) 998 2408 (toll-free in U.S. and Canada) or 1 (408) 579 2826. For the
support phone number in your country, visit:
Before contacting Extreme Networks for technical support, have the following information ready:
•
Your Extreme Networks service contract number, or serial numbers for all involved Extreme
Networks products
•
A description of the failure
•
A description of any actions already taken to resolve the problem
•
A description of your network environment (such as layout, cable type, other relevant environmental
information)
•
Network load at the time of trouble (if known)
•
The device history (for example, if you have returned the device before, or if this is a recurring
problem)
•
Any related RMA (Return Material Authorization) numbers
Subscribe to Product Announcements
You can subscribe to email notifications for product and software release announcements, Field
Notices, and Vulnerability Notices.
1. Go to
The
2. In the list of categories, expand the Product Announcements list.
3. Select a product for which you would like to receive notifications.
4. Select Subscribe.
5. To select additional products, return to the Product Announcements list and repeat steps 3 and 4.
You can modify your product selections or unsubscribe at any time.
Providing Feedback
The Information Development team at Extreme Networks has made every effort to ensure the accuracy
and completeness of this document. We are always striving to improve our documentation and help
you work better, so we want to hear from you. We welcome all feedback, but we especially want to
know about:
•
Content errors, or confusing or conflicting information.
6
Extreme Campus Controller™
Hub.
www.extremenetworks.com/support/contact
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