Troubleshooting Guide - Ninja COFFEE BAR CF097 Series Owner's Manual

Troubleshooting Guide

PROBLEMS
If there is sediment at the bottom of the brewed coffee, this may be due to using finely ground
coffee in the permanent filter.
Sediment in my coffee.
To reduce the amount of sediment in the brewed coffee use a slightly coarser grind or use a paper
filter.
If there are grounds in your coffee, check to make sure the brew basket did not overflow.
If there are too many grounds in the brew basket, or you are using a fine ground coffee, the
Grounds in my coffee.
grounds will flow into an overflow channel designed to make sure overflow is captured in the brew
vessel. For best results use medium ground coffee in the recommended measurements.
Check to see if the Drip Stop toggle is set to the closed, no-drip position.
Brew basket dripping
If the Drip Stop is set to the closed, no drip position and the brewer continues to drip, run a Clean
after brew.
Cycle or wash the brew basket thoroughly with warm, soapy water.
The Ninja Coffee Bar
for best results.
Paper filter falling
Be sure the paper filter is firmly pressed into the brew basket.
over.
Wet the corners of the filter for best results.
If problem persists, try using the permanent filter.
To keep your coffee hotter longer, pre-heat your mug or carafe by rinsing it with hot water from the
tap.
Coffee is not hot
If using a microwave safe mug with cream or milk, try pre-heating the cream or milk in the
enough.
microwave for 30 seconds.
NOTE: Never place carafe in the microwave.
Over Ice Brew is not
The Over Ice Brew is designed to brew hot coffee over ice to lock in the flavor for rich, smooth iced
cold. coffee. Make sure your cup, travel mug, or carafe is filled all the way to the top with ice cubes.
If the coffee tastes weak, try adding more coffee grounds into the brew basket for the next brew
cycle.
Weak coffee.
If the coffee is still weak after adding more coffee grounds, try Rich Brew to make a stronger, more
concentrated cup.
Try using a coarser grind.
Coffee too strong.
If the coffee is still too strong, try using less coffee grounds.
Make sure the Power Save Button light is illuminated. Check to make sure the brewer is plugged in
and water is in the water reservoir.
If the Drip Stop is in the open position, check that the brew basket is pushed all the way into the
brewer.
Brew will not start.
If you hear 5 beeps, check that the Drip Stop is in the open position.
NOTE: The brew will begin, stop, and be quiet for a short period of time before it begins again. This
process is used to evenly saturate your coffee grounds.
A carafe brew will take approximately 8 minutes and the single cup will take approximately 4
minutes.
Brew cycle is too slow.
If the brew cycle is taking longer than normal, run the Clean Cycle with the descaling solution.
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1-877-646-5288
POSSIBLE REASONS & SOLUTIONS
® is designed to take a #4 cone filter. Be sure you are using this size and shape
PROBLEMS
The cup, travel mug or carafe may not have been empty prior to brewing.
The water exceeded the Max Fill line on the water reservoir prior to brewing.
The Ninja Coffee Bar
Cup
XL Cup
Travel Mug
My cup, travel mug or
XL Multi-Serve
carafe overflowed.
Half Carafe
Carafe
Please ensure that you are using at least a 12 oz. cup for the cup size, 14 oz. cup for the
XL Cup size, 16 oz. travel mug for the travel mug size and 20 oz. travel mug for the XL
Multi-Serve size.
NOTE: On Rich Brew and Over Ice Brew there will be less volume dispensed. Specialty
Brew will deliver approximately 4 oz. and Cafe Forte will deliver approximately 8 oz.
Brew basket overflowed.
Check the amount of coffee or type of grind used.
My water reservoir is
If water was filled above the Max Fill line, water may overflow from the overflow hole at the top
leaking.
of the hand grip. Remove the water reservoir from the brewer and empty to the Max Fill line.
Ninja Coffee Bar allows you to fill the reservoir up to but not exceeding the Max Fill line
and Auto-iQ One-Touch Intelligence will only use the water needed for the brew size
™
and style selected.
Water left in my
After a brew you may notice leftover water in your water reservoir after filling to the
reservoir.
minimum fill line of the size selected. The water reservoir markings are minimum fill lines
that indicate if there is enough water for the proper brew size in the reservoir, but all
brew styles use different amounts of water to create the proper flavor and concentration.
You can brew multiple cups before needing to refill.
Does it take coffee pods?
This brewer is designed to brew coffee grounds only. Do not insert pods or K-Cups
My Ninja Coffee Bar ® is If the leak is coming from the brew basket, be sure all the parts are fit securely in the brewer.
leaking.
If the leak is coming from the bottom of the brewer, call customer service at 1-877-646-5288.
Ensure the water reservoir is locked in place and is filled with enough water for the
desired brew.
My Ninja Coffee Bar
®
Check the CLEAN indicator light. If illuminated, run a Clean Cycle with the appropriate
beeped and did not
descaling solution or a white vinegar mixture. See Care & Maintenance section.
complete the full brew
Check the Drip Stop indicator light. If illuminated, ensure the brew basket is fully inserted
that I selected.
into the brewer and open the Drip Stop once the vessel is placed under the brew basket.
If the problem persists, please call customer service at 1-877-646-5288.
Once the Ninja Coffee Bar
Why is the second cup
This enables any following brews to be slightly hotter. For a hot first cup, try pre-warming
that I brewed hotter
your mug. Or after pugging in or turning on your brewer from Power Save mode, allow 3
than the first cup?
minutes for your brewer to preheat.
*K-Cup is a registered trademark of Keurig Green Mountain, Inc. Use of the K-Cup trademark does not imply any affiliation with
or endorsement by Keurig Green Mountain, Inc.
POSSIBLE REASONS & SOLUTIONS
is designed to dispense the following amounts on Classic brew:
®
9.5 oz.
11.5 oz.
14 oz.
18 oz.
28 oz.
43 oz.
® has brewed the first cup, the brewing system is pre-warmed.
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® .
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