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Symptoms
Water leaks.
Clothes have damp
spots after a Sensor
Dry programme.
Your home appliance
and smartphone is
not connected to the
Wi-Fi network.
Reason
The water container hose or
the drain hose is not
connected correctly.
The door is closed while
laundry or foreign substance
is caught in the door.
Very large load or very small
load. Single large item such
as a blanket or comforter.
The password for the Wi-Fi
that you are trying to connect
to is incorrect.
Mobile data for your
smartphone is turned on.
The wireless network name
(SSID) is set incorrectly.
The router frequency is not
2.4 GHz.
The distance between the
appliance and the router is
too far.
Solution
• Connect the water container hose or
the drain hose correctly.
• Check if laundry or foreign substance
is caught in the door before using the
appliance. If water leaks continuously,
contact the LG Electronics Customer
Information Centre.
• If items are too tightly packed or too
sparse the sensor may have trouble
reading the dryness level of the load.
Use a Manual Dry programme for very
small loads.
• Large, bulky items such as blankets or
comforters can sometimes wrap
themselves into a tight ball of fabric.
The outside layers will dry and register
on the sensors, while the inner core
remains damp. When drying a single
bulky item, it may help to pause the
cycle once or twice and rearrange the
item to unwrap and expose any damp
areas.
• To dry a few remaining damp items
from a very large load or a few damp
spots on a large item after a Sensor
Dry programme has completed, empty
the lint trap, then set a Manual Dry
programme to finish drying the item(s).
• Find the Wi-Fi network connected to
your smartphone and remove it, then
register your appliance on LG
SmartThinQ.
• Turn off the Mobile data of your
smartphone and register the appliance
using the Wi-Fi network.
• The wireless network name (SSID)
should be a combination of English
letters and numbers. (Do not use
special characters.)
• Only a 2.4 GHz router frequency is
supported. Set the wireless router to
2.4 GHz and connect the appliance to
the wireless router. To check the router
frequency, check with your Internet
service provider or the router
manufacturer.
• If the distance between the appliance
and the router is too far, the signal
may be weak and the connection may
not be configured correctly. Move the
location of the router so that it is
closer to the appliance.
EN
33
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