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My phone cannot connect to a network or "No service"
is displayed
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually
•
Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
•
Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box
•
Make sure that the internet access service of your SIM card is
available
•
Check your phone's Internet connecting settings
•
Make sure you are in a place with network coverage
•
Try connecting at a later time or another location
Invalid SIM card
•
Make sure the SIM card has been correctly inserted
•
Make sure the chip on your SIM card is not damaged or scratched
•
Make sure the service of your SIM card is available
Unable to make outgoing calls
•
Make sure you have dialed a valid number and touch
•
For international calls, check the country and area codes
•
Make sure your phone is connected to a network, and the network
is not overloaded or unavailable
•
Check your subscription status with your operator (credit, SIM
card valid, etc.)
•
Make sure you have not barred outgoing calls
•
Make sure that your phone is not in flight mode
Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network)
•
Check your subscription status with your operator (credit, SIM
card valid, etc.)
•
Make sure you have not forwarded incoming calls
•
Make sure that you have not barred certain calls
•
Make sure that your phone is not in flight mode
The caller's name/number does not appear when a call is
received
•
Check that you have subscribed to this service with your
operator
•
Your caller has concealed his/her name or number
I cannot find my contacts
•
Make sure your SIM card is not broken
•
Make sure your SIM card is inserted properly
•
Import all contacts stored in SIM card to phone
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The sound quality of the call is poor
•
You can adjust the volume during a call by pressing the
key
•
Check the network strength
•
Make sure that the receiver, connector or speaker on your phone
is clean
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription
includes this service
•
Make sure this feature does not require an ALCATEL ONE
TOUCH accessory
When I select a number from my contacts, the number
cannot be dialed
•
Make sure that you have correctly recorded the number in your
file
•
Make sure that you have selected the country prefix when calling
a foreign country
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional
or personal directories)
My callers are unable to leave messages on my voice mail
•
Contact your network operator to check service availability
I cannot access my voice mail
•
Make sure your operator's voice mail number is correctly entered
in "My numbers"
•
Try later if the network is busy
I am unable to send and receive MMS
•
Check your phone memory availability as it might be full
•
Contact your network operator to check service availability and
check MMS parameters
•
Verify the server center number or your MMS profile with your
operator
•
The server center may be swamped, try again later
SIM card PIN locked
•
Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
I am unable to connect my phone to my computer
•
Install ALCATEL ONE TOUCH Android Manager first of all
•
Check that your USB driver is installed properly
•
Open the Notification panel to check if the Android Manager
Agent has activated
•
Check that you have ticked the checkbox of USB debugging in
Settings\Applications\Development\USB debugging
Volume
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2012-8-22 17:15:34
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